“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“You came to the earth with loads of inspirations and influence. Dare to offload them out of you before you die. Give out all you carry along into the world and when you are ready to go back, go empty handed!”
“A reformer cannot afford to have close intimacy with him whom he seeks to reform. True friendship is an identity of souls rarely to be found in this world.”
“Darkness had fallen upon everything for him; but just because of this darkness he felt that
the one guiding clue in the darkness was his work, and he clutched it and clung to it with all his
strength.”
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