“Successful people do the things that unsuccessful people are unwilling to do

“Leaders have to grow into their roles, and if the role becomes more demanding, the leader has to keep growing. Leadership is never a right. It’s a privilege and a responsibility. But it’s one that is open to anyone who’s willing to work hard enough to get it.”

“The way people see others is a reflection of themselves: If I am a trusting person, I will see others as trustworthy. If I am a critical person, I will see others as critical. If I am a caring person, I will see others as compassionate. If you change yourself and become the kind of person you desire to be, you will begin to view others in a whole new light. And that will change the way you interact in all of your relationships.”

“Many people fail to make a difference because they are so busy.

“the leader’s prayer written by Pauline H. Peters: “God, when I am wrong, make me willing to change. When I am right, make me easy to live with. So strengthen me that the power of my example will far exceed the authority of my rank.”

“By failing to prepare you are preparing to fail.

“Johann Wolfgang von Goethe emphasized, “Treat a man as he appears to be and you make him worse. But treat a man as if he already were what he potentially could be, and you make him what he should be.”

“«Algunas veces, hasta el mejor administrador se asemeja al muchacho que pasea un perro grande y espera a ver dónde quiere ir para llevarlo allá».”

“The great men and women of history were not great because of what they earned and owned, but rather for what they gave their lives to accomplish.”

“their success is more important to you than your success,”

“A man is not defeated by his opponents but by himself.”

“Tone, inflection, timing, volume, pacing—everything you do with your voice communicates something and has the potential to help you connect to or disconnect from others when you speak.”

“Remember that success is just 15 percent product knowledge and it’s 85 percent people knowledge.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.”