“People cannot perform in a way inconsistent with the way they see themselves.”

“El liderazgo es influencia, nada más y nada menos.”

“You cannot kindle afire in any other heart until it is burning within your -ELEANOR DOAN”

“Coach John Wooden would not have asked, “Why is it so difficult to realize that others are more likely to listen to us if first we listen to them?”

“Clearly, if leaders have a strong set of ethical values and live them out, then people will respect them, not just their position. Immature leaders try to use their position to drive high performance.”

“Think, Act, Talk, and Conduct Yourself Like the Person You Want to Become”

“You could use the 80/20 rule. Give 80 percent of your effort to the top 20 percent (most important) activities. Another way is to focus on exceptional opportunities that promise a huge return. It comes down to this: give your attention to the areas that bear fruit.”

“The Courage to Teach,” 

“I don’t know what your destiny will be, but one thing I know: The ones among you who will be really happy are those who have sought and found how to serve.” If you want to lead on the highest level, be willing to serve on the lowest.”

“La mayor parte de las personas buscan la excepción en vez de ser excepcionales.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“A problem is something you can do something about. If you can't do something about it, then it's not a problem. It's a predicament. That means it's something that must be coped with, endured.”

“Contrary to popular belief, I consider failure a necessity in business. If you're not failing at least five times a day, you're probably not doing enough. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. The operative word here is learn. If you repeat the same mistake two or three times, you are not learning from it. You must learn from your own mistakes and from the mistakes of others before you."

“Many people view leadership the same way they view success, hoping to go as far as they can, to climb the ladder, to achieve the highest position possible for their talent. But contrary to conventional thinking, I believe the bottom line in leadership isn't how far we advance ourselves but how far we advance others. That is achieved by serving others and adding value to their lives.”

“You have not lived today until you have done something for someone who can never repay you.”