“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When you don’t want to change, you look for differences in others. When you are willing to change, you look for similarities.”
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John C. Maxwell
“The bottom line in leadership isn't how far we advance ourselves but how far we advance others.”
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John C. Maxwell
“Peter Drucker, dijo: “Mi mayor fortaleza como consultor es ser ignorante y hacer unas cuantas preguntas”
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John C. Maxwell
“«Algunas veces, hasta el mejor administrador se asemeja al muchacho que pasea un perro grande y espera a ver dónde quiere ir para llevarlo allá».”
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John C. Maxwell
“The respect that leadership must have requires that one’s ethics be without question. A leader not only stays above the line between right and wrong, he stays well clear of the ‘gray areas.”
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John C. Maxwell
“Don’t settle for poor performers. Keep in mind that one great person will always out-produce and out-perform two mediocre people.”
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John C. Maxwell
“Real leaders have something to give, and they give it freely. Anthony DeMello saw a starving child shivering in the cold. Angrily he lifted his eyes to heaven and said, “God, how could you allow such suffering? Why don’t you do something?” There was a long silence and then DeMello was startled when he heard the voice of God answer him, “I certainly have done something—I made you.”
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John C. Maxwell
“The very essence of all power to influence lies in getting the other person to participate.” Influence is an invitation anyone can make to another person.”
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John C. Maxwell
“Small disciplines repeated with consistency every day lead to great achievements gained slowly over time.”
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John C. Maxwell
“Leaders are effective because of who they are on the inside—in the qualities that make them up as people. And to go to the highest level of leadership, people have to develop these traits from the inside out.”
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John C. Maxwell
“Porque un líder afirmado que es humilde está dispuesto a aceptar un nuevo desafío, aunque eso signifique tomar riesgos, entregar el poder y perder un grado de autonomía.”
―
John C. Maxwell
