“Change is inevitable. Growth is optional.”

“In the end, people are persuaded not by what we say, but by what they understand.” 

“Maturity doesn’t come with age. It begins with the acceptance of responsibility.”

“Major barriers to successful planning are fear of change, ignorance, uncertainty about the future, and lack of imagination.”

“If you don’t change the direction you are going, then you’re likely to end up where you’re heading…”

“Efficiency is the foundation for survival. Effectiveness is the foundation of success.”

“When talented teams don’t win, examine the leadership.”

“You cannot separate your identity from your perspective. All that you are and every experience you’ve had color how you see things. It is your lens.”

“Haga una lista de al menos cinco pero no más de diez metas.) Ahora identifique los que requerirán la participación o la cooperación de los demás. En estas actividades, su capacidad de liderazgo redundará en eficacia.

“Good leaders motivate others by their listening skills. We are to: avoid prejudicial first impressions; become less self-centered; withhold initial criticism; stay calm; listen with empathy; be active listeners; clarify what we hear; and recognize the healing power of listening. Then we are to act on what we hear”

“«Algunas veces no estan importante que tan fuerte usted reme el bote, sino que tan rápida es la corriente». —WARREN”

“Most careers involve other people. You can have great academic intelligence and still lack social intelligence—the ability to be a good listener, to be sensitive toward others, to give and take criticism well.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“The road to the next level is always uphill, and if a team isn’t intentionally fighting to move up, then it inevitably slides down.”

“Being in power is like being a lady. If you have to tell people you are, you aren't."