“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“We the uninformed, working for the inaccessible, are doing the impossible for the ungrateful!”
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John C. Maxwell
“To be persuasive we must be believable; to be believable we must be credible; to be credible we must be truthful.”
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John C. Maxwell
“When people follow a leader because they have to, they will do only what they have to. People don’t give their best to leaders they like least. They give reluctant compliance, not commitment. They may give their hands but certainly not their heads or hearts.”
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John C. Maxwell
“Real leadership is being the person others will gladly and confidently follow.”
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John C. Maxwell
“growth compounds and accelerates if you remain intentional about it.”
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John C. Maxwell
“If you could kick the person responsible for most of your troubles, you wouldn't be able to sit down for weeks.”
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John C. Maxwell
“Believe in what you say. Then, live what you say. There is no greater credibility than conviction in action.”
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John C. Maxwell
“Don’t settle for poor performers. Keep in mind that one great person will always out-produce and out-perform two mediocre people.”
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John C. Maxwell
“In my first leadership position, I mistakenly thought that being named the leader meant that I was the leader. Back then I defined leading as a noun—as the position I was appointed to—not a verb—as what I was doing. Though I had been hired as the senior pastor, I quickly discovered the real leader of the church was a down-to-earth farmer named Claude, who had been earning his leadership influence through many positive actions over many years. He later explained it to me, saying, “John, all the letters”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him, but the number of people he serves.”
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John C. Maxwell
“The way people see others is a reflection of themselves: If I am a trusting person, I will see others as trustworthy. If I am a critical person, I will see others as critical. If I am a caring person, I will see others as compassionate. If you change yourself and become the kind of person you desire to be, you will begin to view others in a whole new light. And that will change the way you interact in all of your relationships.”
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John C. Maxwell
