“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“To win in sports, members of the team must always keep the big picture in front of them. They must remember that the goal is more important than their role—or any individual glory they may desire.”
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John C. Maxwell
“Cuando los valores, los pensamientos, los sentimientos y las acciones están alineados, la persona se enfoca y su carácter es fortalecido.”
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John C. Maxwell
“If you keep nonproductive people, the productive ones become frustrated and leave. If you remove the people who don’t add value, then the whole team gets better. It’s just like trimming trees: If you don’t cut the deadwood, eventually the whole tree falls. But if you remove the deadwood, the tree becomes healthier, the healthy branches produce more, and there’s room for productive new branches on the tree.”
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John C. Maxwell
“1. Cop-outs. People who have no goals and do not commit. 2. Holdouts. People who don’t know if they can reach their goals, so they’re afraid to commit. 3. Dropouts. People who start toward a goal but quit when the going gets tough. 4. All-outs. People who set goals, commit to them, and pay the price to reach”
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John C. Maxwell
“people knowledge is much more important than mere product knowledge.”
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John C. Maxwell
“Have you ever had to communicate someone else’s vision? It’s very difficult to do, isn’t it?”
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John C. Maxwell
“What’s true for a teammate is also true for the leader: If you don’t grow, you gotta go.”
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John C. Maxwell
“When the leader lacks confidence, the followers lack commitment.”
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John C. Maxwell
“To lead any way other than by example, we send a fuzzy picture of leadership to others. If we work on improving ourselves first and make that our primary mission, then others are more likely to follow.”
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John C. Maxwell
“Since we tend to see ourselves primarily in light of our intentions, which are invisible to others,” said philosopher J. G. Bennett, “while we see others mainly in the light of their actions, which are all that’s visible to us, we have a situation in which misunderstanding and injustice are the order of the day.”
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John C. Maxwell
“Nada es un mayor impedimento para estar en buenos términos con los demás que no sentirse tranquilo con uno mismo”
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John C. Maxwell
“When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior. Your self-image will reflect who you are, not how you’re treated by others. You will not be riding an emotional roller roaster. This type of stability will have a tremendous effect on how you feel toward and deal with others. The key to successful relationships really gets down to responsibility. I am responsible for how I treat others. I may not be responsible for how they treat me, but I am responsible for my reaction to those who are difficult. I can’t choose how you’ll treat me, but I can choose how I will respond to you.”
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John C. Maxwell
“THE LAW OF THE CHAIN The Strength of the Team Is Impacted by Its Weakest Link”
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John C. Maxwell
“leaders who are effective are leaders who are disciplined in their daily lives.”
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John C. Maxwell
