“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
―
John C. Maxwell
“People must have affirmation and praise in order to maintain a high level of performance. Withholding negative or critical comments is not nearly as important as giving positive input through compliments and praise.”
―
John C. Maxwell
“The bottom line is that indifference is really a form of selfishness.”
―
John C. Maxwell
“Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.”
―
John C. Maxwell
“Leadership has less to do with position than it does disposition.”
―
John C. Maxwell
“Mark Twain said, “We should be careful to get out of an experience all the wisdom that is in it—not like the cat that sits down on a hot stove lid. She will never sit down on a hot stove lid again—and that is well; but also she will never sit down on a cold one anymore.”
―
John C. Maxwell
“Henry Ford, who said, “Don’t find a fault; find a remedy.”
―
John C. Maxwell
“El lamento nos deja sin energía. No podemos construir sobre el lamento. El temor al futuro nos distrae y nos llena de aprensión.”
―
John C. Maxwell
“When you get right down to it, intentional living is about living your best story.”
―
John C. Maxwell
“The only thing that walks back from the tomb with the mourners and refuses to be buried is the character of a man. This is true. What a man is survives him. It can never be buried. "
―
John C. Maxwell
“People do not care how much you know until they know how much you care.”
―
John C. Maxwell
“Leadership is a moving target, and it always will be. If you desire to become a better leader, get comfortable with change. And if you want to lead up, learn to think like a leader. Think people, think progress, and think intangibles.”
―
John C. Maxwell
“Be more concerned about making others feel good about themselves than you are in making them feel good about you.”
―
John C. Maxwell
“A leader with confidence is a leader who brings out positive changes in people.”
―
John C. Maxwell
“The Norwegians have a saying that I think captures their attitude: "There is no such thing as bad weather, only bad clothing.
―
John C. Maxwell
