“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“If you want to be the best leader you can possibly be, no matter how much or how little natural leadership talent you possess, you need to become a serving leader.”
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John C. Maxwell
“I want to make a difference with people who want to make a difference, doing something that makes a difference.”
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John C. Maxwell
“Goethe recommended, “Treat people as if they were what they ought to be, and you help them become what they are capable of becoming.”
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John C. Maxwell
“Great minds have purposes; others have wishes. Little minds are subdued by misfortunes; but great minds rise above them.”
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John C. Maxwell
“What you are speaks so loudly that I can’t hear what you say.” —RALPH WALDO EMERSON”
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John C. Maxwell
“It’s a simple thing to offer encouragement, but it can have a tremendous effect on someone’s life.”
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John C. Maxwell
“The vision of the leader becomes the aspiration of the people. The impact is incredible.”
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John C. Maxwell
“An intentional life embraces only the things that will add to the mission of significance.”
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John C. Maxwell
“If you wait until you can do everything for everybody, instead of something for somebody, you’ll end up not doing anything for anybody.”
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John C. Maxwell
“There is no use whatever trying to help people who do not help themselves. You cannot push anyone up a ladder unless he is willing to climb himself.” —Andrew Carnegie”
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John C. Maxwell
“A leader is one who knows the way, goes the way, and shows the way.” -John C. Maxwell”
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John C. Maxwell
“There's a world of difference between a person who has a big problem and a person who makes a problem big.”
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John C. Maxwell
“If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team.”
―
John C. Maxwell
