“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“People who achieve their potential do so because they invest in themselves every day.”
―
John C. Maxwell
“«A los hombres se les desarrolla de la misma manera en que se explota una mina de oro. Hay que remover toneladas de tierra para obtener una onza de oro. Aunque usted no entra en la mina en busca de la tierra», añadió,”
―
John C. Maxwell
“People don’t expect their leaders to be perfect, but they do expect them to be honest.
―
John C. Maxwell
“Integrity: The leader’s life and words match. Justice: The leader rejects dishonest gain. Convictions: The leader’s values won’t allow him or her to accept bribes. Positive focus: The leader refuses to dwell on destructive issues. Pure: The leader disciplines his or her mind to remain clean and pure. Secure: The leader is firm, stable in his identity and source of strength. The Maxwell Leadership Bible”
―
John C. Maxwell
“Occasionally someone will ask me about how ego fits into the leadership equation. They’ll want to know what keeps a leader from having a huge ego. I think the answer lies in each leader’s pathway to leadership. If people paid their dues and gave their best in obscurity, ego is usually not a problem.”
―
John C. Maxwell
“Image promises much but produces little. Integrity never disappoints.”
―
John C. Maxwell
“at the name of Jesus every knee should bow, of those in heaven, and of those on earth, and of those under the earth, 11and that every tongue should confess that Jesus Christ is Lord, to the glory of God the Father.”
―
John C. Maxwell
“The Situation Principle: Never let the situation mean more than the relationship.”
―
John C. Maxwell
“their success is more important to you than your success,”
―
John C. Maxwell
“People buy into the leader before they buy into the vision.”
―
John C. Maxwell
“Thomas Jefferson said, “It’s wonderful how much can be done if we are always working.”
―
John C. Maxwell
“To achieve any worthy goal, you must take risks. Amelia Earhart believed that, and her advice when it came to risk was simple and direct: "Decide whether or not the goal is worth the risks involved. If it is, stop worrying.”
―
John C. Maxwell
