“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Have patience. All things are difficult before they become easy.” —Saadi”
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John C. Maxwell
“When people follow a leader because they have to, they will do only what they have to. People don’t give their best to leaders they like least. They give reluctant compliance, not commitment. They may give their hands but certainly not their heads or hearts.”
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John C. Maxwell
“Laughing is the quickest way to get up and get going again when you’ve been knocked down. Failing Forward”
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John C. Maxwell
“The only thing that walks back from the tomb with the mourners and refuses to be buried is the character of a man. This is true. What a man is survives him. It can never be buried. "
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John C. Maxwell
“Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.”
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John C. Maxwell
“When you make a commitment, you create hope. When you keep a commitment, you create trust.”
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John C. Maxwell
“Nothing is easier than saying words. Nothing is harder than living them day after day.”
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John C. Maxwell
“Para mucha gente en este mundo, lo que marca la diferencia nunca marcará la diferencia. ¿Por qué? Porque han escogido una actitud que no es una osesión valiosa para ellos. Si alguien no está escogiendo a propósito el tener la actitud correcta, entonces está escogiendo tener la actitud equivocada.”
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John C. Maxwell
“The bottom line in leadership isn't how far we advance ourselves but how far we advance others.”
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John C. Maxwell
“I always try to remember that I am a work in progress. When I maintain that perspective, I realize that I don’t have to be perfect. I don’t have to have it all together. I don’t need to try to have all the answers. And I don’t need to learn everything in a day. When I make a mistake, it’s not because I’m a failure or worthless. I just didn’t do something right because I still haven’t improved enough in some part of the process. And that motivates me to keep growing and improving. If I don’t know something, it’s an opportunity to try to improve in a new area.”
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John C. Maxwell
“The most important personal-growth phrase you will ever hear a good leader say to you is “follow me.”
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John C. Maxwell
“If you don’t like the crop you are reaping, check the seed you are sowing.”
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John C. Maxwell
“Success comes to those who have an entire mountain of gold that they continually mine, not those who find one nugget and try to live on it for fifty years. To become someone who can mine a lot of gold, you need to keep repeating the process of good thinking.”
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John C. Maxwell
