“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“The road to the next level is always uphill, and if a team isn’t intentionally fighting to move up, then it inevitably slides down.”
―
John C. Maxwell
“A person who has a dream knows what he is willing to give up in order to go up.”
―
John C. Maxwell
“A leader with great passion and few skills always outperforms a leader with great skills and no passion.”
―
John C. Maxwell
“Eighty-nine percent of what people learn comes through visual stimulation, 10 percent through audible stimulation, and 1 percent through other senses. So”
―
John C. Maxwell
“Connection provides the bridge between ‘this is how’ and ‘begin now.”
―
John C. Maxwell
“Charles Schwab: Be friends with everybody. When you have friends you will know there is somebody who will stand by you. You know the old saying, that if you have a single enemy you will find him everywhere. It doesn’t pay to make enemies. Lead the life that will make you kind and friendly to everyone about you, and you will be surprised what a happy life you will live.”
―
John C. Maxwell
“There are two kinds of people in this world: those who want to get things done and those who don’t want to make mistakes.”
―
John C. Maxwell
“Successful people do daily what unsuccessful people do occasionally. They practice daily disciplines. They implement systems for their personal growth. They make it a habit to maintain a positive attitude
―
John C. Maxwell
“How do you identify someone who needs encouragement? That person is breathing.
―
John C. Maxwell
“capítulo quinze A lei da vitória Líderes descobrem uma forma de a equipe vencer Você já pensou sobre o que diferencia os líderes que vencem dos que sofrem derrotas? O que é preciso para tornar uma equipe vencedora? É difícil identificar”
―
John C. Maxwell
“I may not be able to change the world I see around me, but I can change what I see within me.”
―
John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
―
John C. Maxwell
“If you really want to be an uncommon leader, you’re going to have to find a way to get much of your vision seen, implemented, and added to by others.”
―
John C. Maxwell
