“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“We don’t get to pick our talents or IQ. But we do choose our character. In fact, we create it every time we make choices—to cop out or dig out of a hard situation, to bend the truth or stand under the weight of it, to take the easy money or pay the price.”
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John C. Maxwell
“You learn resiliency and tenacity during tough assignments, not easy ones. When tough choices have to be made and results are difficult to achieve, leaders are forged.”
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John C. Maxwell
“Influencing others is a matter of disposition, not position.”
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John C. Maxwell
“POINT OUT A GREAT STRENGTH OF SOMEONE IN YOUR LIFE TODAY.”
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John C. Maxwell
“part of the parenting process is helping children understand that they are not the center of the universe.”
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John C. Maxwell
“successful people make right decisions early and manage those decisions daily.”
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John C. Maxwell
“Management is the process of assuring that the program and objectives of the organization are implemented. Leadership, on the other hand, has to do with casting vision and motivating people.”
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John C. Maxwell
“There isn’t anyone you couldn’t learn to love once you’ve heard their story.” —Fred Rogers”
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John C. Maxwell
“John D. Rockefeller Jr. said, “I believe that every right implies a responsibility; every opportunity, an obligation; every possession, a duty.”
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John C. Maxwell
“A realist believes that what is done or left undone in the short run determines the long run.”
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John C. Maxwell
“Our problems are no longer problems when we seek learning instead of leisure.”
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John C. Maxwell
“Se dice que un individuo puede vivir cuarenta días sin comida, cuatro días sin agua, cuatro minutos sin aire, pero solo cuatro segundos sin esperanza.”
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John C. Maxwell
