“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Forty-two percent of college graduates never read a book after college.”
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John C. Maxwell
“we need to make a few critical decisions in major areas of life and then manage those decisions day to day.”
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John C. Maxwell
“The younger you are, the more likely you will give your attention to many things. That’s good because if you’re young you’re still getting to know yourself, your strengths and weaknesses. If you focus your thinking on only one thing and your aspirations change, then you’ve wasted your best mental energy. As you get older and more experienced, the need to focus becomes more critical. The farther and higher you go, the more focused you can be—and need to be.”
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John C. Maxwell
“1. Watch the news together. Select one crisis and answer the question: If I was in charge of this what would I do? List solution-steps they could take. 2. Groom the optimist in them. Have them read and listen to positive books and tapes. Feed them with big ideas from great people. 3. Have them write out their dreams. Then, have them list their skills and talents. Do any match? Ask them what they would do if they had no fear of failure. 4. Go with them to interview a visionary leader. Ask that leader how they think about problems. How do they perceive opportunities? 5. Discuss current events each week. Ask them to identify one burden or problem”
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John C. Maxwell
“people knowledge is much more important than mere product knowledge.”
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John C. Maxwell
“We the uninformed, working for the inaccessible, are doing the impossible for the ungrateful!”
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John C. Maxwell
“most people overrate decision making, and they underrate decision managing.”
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John C. Maxwell
“Maturity is the ability to see and act on behalf of others. Immature people don’t see things from someone else’s point of view. They rarely concern themselves with what’s best for others. In many ways, they act like small children.”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him but the number of people he serves.”
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John C. Maxwell
“Great people talk about ideas, average people talk about themselves, and small people talk about others”
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John C. Maxwell
“The more tuned in you are to your purpose, and the more dedicated you are to growing toward it, the better your chances of reaching your potential, expanding your possibilities, and doing something significant.”
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John C. Maxwell
“People dont care what you know until they know what you care”
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John C. Maxwell
“Clearly, if leaders have a strong set of ethical values and live them out, then people will respect them, not just their position. Immature leaders try to use their position to drive high performance.”
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John C. Maxwell
