“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The beauty of trust is that it erases worry and frees you to get on with other matters. Trust means confidence.”
―
John C. Maxwell
“People must have affirmation and praise in order to maintain a high level of performance. Withholding negative or critical comments is not nearly as important as giving positive input through compliments and praise.”
―
John C. Maxwell
“You cannot always control what happens to you, but you can control what happens in you.”
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John C. Maxwell
“German poet Herman Hesse wrote, “If you hate a person, you hate something in him that is part of yourself. What isn’t part of ourselves doesn’t disturb us.” I agree with his viewpoint.”
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John C. Maxwell
“The first important step in weathering failure is learning not to personalize it.”
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John C. Maxwell
“only people who can see the invisible can do the impossible.”
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John C. Maxwell
“Good leaders know when to display emotions and when to delay them.”
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John C. Maxwell
“The way people see others is a reflection of themselves: If I am a trusting person, I will see others as trustworthy. If I am a critical person, I will see others as critical. If I am a caring person, I will see others as compassionate. If you change yourself and become the kind of person you desire to be, you will begin to view others in a whole new light. And that will change the way you interact in all of your relationships.”
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John C. Maxwell
“Success in your work will be greatly increased if the 3 R’s (Requirements/ Return/Reward) are similar
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John C. Maxwell
“wisdom is knowing the right path to take. Integrity is taking it.”
―
John C. Maxwell
