“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“we often place too much emphasis on making decisions and too little on managing the decisions we've already made.”
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John C. Maxwell
“«Los cerebros son como los corazones, van donde se les aprecia».”
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John C. Maxwell
“Successful people are good in four areas: relationships, equipping, attitude, and leadership
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John C. Maxwell
“Leaders Who Attract Followers . . . Need to Be Needed
Leaders Who Develop Leaders . . . Want to Be Succeeded”
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John C. Maxwell
“Your thinking, more than anything else, shapes the way you live. It’s really true that if you change your thinking, you can change your life.”
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John C. Maxwell
“only people who can see the invisible can do the impossible.”
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John C. Maxwell
“Relational skills are the most important abilities in leadership.”
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John C. Maxwell
“In most cases, those who want power probably shouldn't have it, those who enjoy it probably do so for the wrong reasons, and those who want most to hold on to it don't understand that it's only temporary.”
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John C. Maxwell
“You'll never change your life until you change something you do daily. The secret of your success is found in your daily routine.”
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John C. Maxwell
“The Influence Factor—Do they influence others? The Capacity Factor—Do they have the potential to grow and develop? The Attitude Factor—Do they desire to grow and develop themselves? The Chemistry Factor—Do we like each other? The Passion Factor—Are they self-motivated? The Character Factor—Are they grounded? The Values Factor—Are our values compatible? The Teamwork Factor—Do they work well with others? The Support Factor—Do they add value to me? The Creative Factor—Can they find possibilities in impossibilities? The Option Factor—Can their contribution give me options? The 10 Percent Factor—Are they in the top 10 percent of those on our team?”
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John C. Maxwell
“Successful people think differently than unsuccessful people.”
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John C. Maxwell
“Fellas, things are going to change. I know how bad DeMatha’s teams have been during these last few years, but that’s over with. We’re going to win at DeMatha and we’re going to build a tradition of winning. Starting right now . . . But let me tell you how we’re going to do it. We’re going to outwork every team we ever play . . . With a lot of hard work and discipline and dedication, people are going to hear about us and respect us, because DeMatha will be a winner.”
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John C. Maxwell
“Good thinking will improve your life. It will help you to become an achiever.”
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John C. Maxwell
