“She asked me to tell her what it is to rule,” Paul said. “And I said that one commands. And she said I had some unlearning to do.” She hit a mark there right enough, Hawat thought. He nodded for Paul to continue. “She said a ruler must learn to persuade and not to compel. She said he must lay the best coffee hearth to attract the finest men.”
“Saya harap, saya selalu memiliki cukup keteguhan dan cukup kebajikan untuk memelihara gelar yang saya anggap paling mengagumkan, yaitu watak sebagai orang jujur.”
“The common and continual mischief's [sic] of the spirit of party are sufficient to make it the interest and the duty of a wise people to discourage and restrain it. It serves always to distract the public councils and enfeeble the public administration. It agitates the community with ill founded jealousies and false alarms, kindles the animosity of one part against another, foments occasionally riot and insurrection. It opens the door to foreign influence and corruption, which find a facilitated access to the government itself through the channels of party passion.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“One of the main weaknesses of mankind is the average man’s familiarity with the word “impossible.” He knows all the rules which will NOT work. He knows all the things which CANNOT be done.”
“There is a difference between Wishing for a thing and being ready to receive it. No one is ready for a thing, until he believes he can acquire it. The state of mind must be belief, not mere hope or wish. Open-mindedness is essential for belief. Closed minds do not inspire faith, courage, and belief.”
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