“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Thinking about My Purpose POINT TO PONDER: There is more to life than just here and now. VERSE TO REMEMBER: “This world is fading away, along with everything it craves. But if you do the will of God, you will live forever.” 1 JOHN 2:17 (NLT) QUESTION TO CONSIDER: Since I was made to last forever, what is the one thing I should stop doing and the one thing I should start doing today?”
“Yes, we know you are a graduate with PhD. But when was the last time you chase after a book shop to buy and read a book at your own volition to obtain an information for your self-development? Knowledge doesn't chase people; people chase knowledge and information.”
“am blessed. I am prosperous. I am successful.” “I am victorious. I am talented. I am creative.” “I am wise. I am healthy. I am in shape.” “I am energetic. I am happy. I am positive.” “I am passionate. I am strong. I am confident.” “I am secure. I am beautiful. I am attractive.” “I am valuable. I am free. I am redeemed.” “I am forgiven. I am anointed. I am accepted.” “I am approved. I am prepared. I am qualified.” “I am motivated. I am focused. I am disciplined.” “I am determined. I am patient. I am kind.” “I am generous. I am excellent. I am equipped.” “I am empowered. I am well able.” “I am a child of the Most High God.”
“We welcome change and openness; for we believe that freedom and security go together, that the advance of human liberty can only strengthen the cause of world peace.”
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