“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“I have never studied the art of paying compliments to women; but I must say that if all that has been said by orators and poets since the creation of the world in praise of women were applied to the women of America, it would not do them justice for their conduct during this war.”
“What we make happen for someone else, God will make happen for us. Do you sometimes find yourself wishing you had more encouragement, maybe from your family or friends or boss? But how often do you encourage others? If you’re not sure, then make an extra effort right away. You can be the channel that God uses to keep someone confidently pressing toward success rather than giving up.”
“We often forget that God has emotions, too. He feels things very deeply. The Bible tells us that God grieves, gets jealous and angry, and feels compassion, pity, sorrow, and sympathy as well as happiness, gladness, and satisfaction. God loves, delights, gets pleasure, rejoices, enjoys, and even laughs!
“I have consistently preached that nonviolence demands that the means we use must be as pure as the ends we seek. I have tried to make clear that it is wrong to use immoral means to attain moral ends. But now I must affirm that it is just as wrong, or perhaps even more so, to use moral means to preserve immoral ends.”
“We accept our humanity intellectually, but not emotionally. When faced with our own limitations, we react with irritation, anger, and resentment. We want to be taller (or shorter), smarter, stronger, more talented, more beautiful, and wealthier. We want to have it all and do it all, and we become upset when it doesn’t happen. Then when we notice that God gave others characteristics we don’t have, we respond with envy, jealousy, and self-pity.”
“He will give you strength for every battle, wisdom for every decision, peace that passes understanding. God will vindicate you for the wrongs that have been done. He will pay you back for unfair situations. He promised He will not only bring your dreams to pass but He will give you even the secret desires of your heart. Dare to trust Him. Come back to that place of peace. Quit being worried, stressed out, wondering if it will happen. God has you in the palm of His hand. He has never once failed before, and the good news is He is not about to start now.”
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