“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“In his Petersburg world people were divided into two quite opposite sorts. One--the inferior
sort: the paltry, stupid, and, above all, ridiculous people who believe that a husband should
live with the one wife to whom he is married, that a girl should be pure, a woman modest, and
a man, manly, self controlled and firm; that one should bring up one's children to earn their
living, should pay one's debts, and other nonsense of the kind. These were the old-fashioned
and ridiculous people. But there was another sort of people: the real people to which all his set
belonged, who had above all to be well-bred, generous, bold, gay, and to abandon themselves
unblushingly to all their passions and laugh at everything else.”
“As it was before, so it was now; I need only be aware of God to live; I need only forget
Him, or disbelieve Him, and I died.
What is this animation and dying? I do not live when I lose belief in the existence of God. I
should long ago have killed myself had I not had a dim hope of finding Him. I live, really live,
only when I feel Him and seek Him. “What more do you seek?” exclaimed a voice within me.
“This is He. He is that without which one cannot live. To know God and to live is one and the
same thing. God is life.”
“Live seeking God, and then you will not live without God.” And more than ever before, all
within me and around me lit up, and the light did not again abandon me.”
“One day the absurdity of the almost universal human belief in the slavery of other animals will be palpable. We shall then have discovered our souls and become worthier of sharing this planet with them.”
“Every single American — gay, straight, lesbian, bisexual, transgender — every single American deserves to be treated equally in the eyes of the law and in the eyes of our society. It’s a pretty simple proposition.”
“Doctoring her seemed to her as absurd as putting together the pieces of a broken vase.
Her heart was broken. Why would they try to cure her with pills and powders?”
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