“if there was any loose money lying around, the people in government would find a way to spend it. The worst sin in the bureaucracy was to give money back because it meant the bureaucracy’s budget could be reduced the following year. If at the end of the fiscal year they hadn’t spent all the money in their budget, there would be a rush to buy new office furniture, take a trip at the taxpayers’ expense, or spend the money on something else, just to assure their budget wouldn’t be smaller in the future. The idea of returning money to taxpayers once it had been collected from them had never come up before.”
“Be Thankful at All Times I will bless the Lord at all times; His praise shall continually be in my mouth. PSALM 34:1 Some people are very thankful for every little thing that is done for them, while others are never satisfied, no matter how much is done on their behalf. Choose to be a grateful person—one filled with gratitude not only toward God, but also toward people. When someone does something nice for you, let that person know you appreciate it.”
“IF - and this is the greatest of them all - I had the courage to see myself as I reallyam, I would find out what is wrong with me, and correct it, then I might have a chance to profit by my mistakes and learn something from the experience of others,for I know that there is something WRONG with me, or I would now be where I WOULD HAVE BEEN IF I had spent more time analyzing my weaknesses, and less time building alibis to cover them.”
“Self-condemnation means speaking against one's own success. If can't stop confirming your incompetencies for what you are competent for, you are unlikely do pursue your true purpose.”
“The most beautiful thing we can experience is the mysterious. It is the source of all true art and all science. He to whom this emotion is a stranger, who can no longer pause to wonder and stand rapt in awe, is as good as dead: his eyes are closed.”
“The longer I live-especially now when I clearly feel the approach of death-the more I feel moved to express what I feel more strongly than anything else, and what in my opinion is of immense importance, namely, what we call the renunciation of all opposition by force, which really simply means the doctrine of the law of love unperverted by sophistries.”
“We measure the universe by our own miserable foot-rule. When we are slaves, we think that the whole universe is enslaved. Because we are in an abject condition, we think that the whole of India is in that condition. As a matter of fact, it is not so, yet it is as well to impute our slavery to the whole of India. But if we bear in mind the above fact, we can see that if we become free, India is free. And in this thought you have a definition of Swaraj. It is Swaraj when we learn to rule ourselves.”
“The most fortunate of us, in our journey through life, frequently meet with calamities and misfortunes which may greatly afflict us; and, to fortify our minds against the attacks of these calamities and misfortunes should be one of the principal studies and endeavors of our lives. The only method of doing this is to assume a perfect resignation to the Divine will, to consider that whatever does happen, must happen; and that, by our uneasiness, we cannot prevent the blow before it does fall, but we may add to its force after it has fallen. These considerations, and others such as these, may enable us in some measure to surmount the difficulties thrown in our way; to bear up with a tolerable degree of patience under the burden of life; and to proceed with a pious and unshaken resignation, till we arrive at our journey's end.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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