“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“I have a dream my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character. I have a dream today!”
“Well, you know how it feels if you begin hoping for something that you want desperately badly; you almost fight against the hope because it is too good to be true; you've been disappointed so often before.”
“INTEGRITY—Did I do my best? EXPECTATION—Did I please my sponsor? RELEVANCE—Did I understand and relate to the audience? VALUE—Did I add value to the people? APPLICATION—Did I give people a game plan? CHANGE—Did I make a difference?”
“A man of the present day, whether he believes in the divinity of Christ or not, cannot fail to
see that to assist in the capacity of tzar, minister, governor, or commissioner in taking from a
poor family its last cow for taxes to be spent on cannons, or on the pay and pensions of idle
officials, who live in luxury and are worse than useless; or in putting into prison some man we
have ourselves corrupted, and throwing his family on the streets; or in plundering and
butchering in war; or in inculcating savage and idolatrous superstitious in the place of the lawof Christ; or in impounding the cow found on one's land, though it belongs to a man who has
no land; or to cheat the workman in a factory, by imposing fines for accidentally spoiled
articles; or making a poor man pay double the value for anything simply because he is in the
direst poverty;--not a man of the present day can fail to know that all these actions are base
and disgraceful, and that they need not do them. They all know it. ”
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