“Attitudosis cannot survive a strong, steady dose of uplifting literature or a regular donation of your time to a good cause. Make eye contact with someone who doesn't expect it and then give her your best smile. When you are willing to improve your attitude and you take action to do so, you'll enjoy life even more.”
“Second, take every course and seminar available on the key skills that can help you. Attend the conventions and business meetings of your profession or occupation. Go to the sessions and workshops. Sit up front and take notes. Purchase the audio recordings of the programs. Dedicate yourself to becoming one of the most knowledgeable and competent people in your field. Third,”
“Someday", you said you'd do it yesterday; Yesterday, you said you'll do it today. Today, if you push it to tomorrow, it's likely tomorrow, you'll shift it to "Someday"! Do it now!”
“All successful people men and women are big dreamers. They imagine what their future could be, ideal in every respect, and then they work every day toward their distant vision, that goal or purpose.”
“Jangan mencari yang besar-besar, cukup mengerjakan yang kecil-kecil dengan cinta yang besar. Makin kecil yang kita hadapi harus makin besar cinta yang kita berikan”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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