“...do not spare any reasonable expense to come at early and true information; always recollecting, and bearing in mind, that vague and uncertain accounts of things [are]... more disturbing and dangerous than receiving none at all.”
“And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Sede Hanibal Barca i Filip Drugi Makedonski u nekom kaficu u Dubrovniku , te pojavi se odnekud oftamolog i upita ih -A jel'te vas dvojica , da nijeste naleteli nedje na Vasilija Drugoga Bugaroubicu ?
“The people ahead of you, living in the liberty of instinct-guided uniqueness, will welcome you, encourage you, and mentor you. They will inspire you to be a pioneer and not a poser. Only those incarcerated by their unwillingness to listen to their instincts and to take the risks required for success will seek to deter you.”
“Suppose one reads a story of filthy atrocities in the paper. Then suppose that something turns up suggesting that the story might not be quite true, or not quite so bad as it was made out. Is one's first feeling, 'Thank God, even they aren't quite so bad as that,' or is it a feeling of disappointment, and even a determination to cling to the first story for the sheer pleasure of thinking your enemies are as bad as possible? If it is the second then it is, I am afraid, the first step in a process which, if followed to the end, will make us into devils. You see, one is beginning to wish that black was a little blacker. If we give that wish its head, later on we shall wish to see grey as black, and then to see white itself as black. Finally we shall insist on seeing everything -- God and our friends and ourselves included -- as bad, and not be able to stop doing it: we shall be fixed for ever in a universe of pure hatred.”
“The law of increasing returns says that the more you focus on doing the few things that represent the most valuable use of your time, the better you become at those activities and the less time it takes you to accomplish each one.”
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