“What people see you do may not be remembered; what they hear you say may be forgotten; but how they feel your intervention in their times of need will forever be remembered.”
“Si el vendedor se siente atemorizado o abrumado por el posible cliente, llevar a cabo una presentación eficaz es tremendamente difícil. El vendedor que piensa: ¿Quién soy yo para decirle a esta persona que mis productos o servicios le van a ayudar?, no conseguirá el nivel de entusiasmo, fuerza y confianza necesarios para triunfar.”
“The mystical trend of our time, which shows itself particularly in the rampant growth of the so-called Theosophy and Spiritualism, is for me no more than a symptom of weakness and confusion. Since our inner experiences consist of reproductions, and combinations of sensory impressions, the concept of a soul without a body seem to me to be empty and devoid of meaning.
“Your driver is on the steer, driving you and you can feel free to doze in the car; this is trust built on competence. Competence is to ensure that your actions put people's hearts at ease when things are in your hands.”
“Although the testimony of my mother’s life helped mold me and taught me how to live, the testimony of her last years and her death gave me insight into how to die.”
“Stepan Arkadyevitch's eyes twinkled gaily, and he pondered with a smile. "Yes, it was nice,
very nice. There was a great deal more that was delightful, only there's no putting it into words,
or even expressing it in one's thoughts awake." And noticing a gleam of light peeping in beside
one of the serge curtains, he cheerfully dropped his feet over the edge of the sofa, and felt
about with them for his slippers, a present on his last birthday, worked for him by his wife on
gold-colored morocco. And, as he had done every day for the last nine years, he stretched out
his hand, without getting up, towards the place where his dressing-gown always hung in his
bedroom. And thereupon he suddenly remembered that he was not sleeping in his wife's
room, but in his study, and why: the smile vanished from his face, he knitted his brows.”
“Surely you know that if a man can't be cured of churchgoing, the next best thing is to send him all over the neighbourhood looking for the church that "suits" him until he becomes a taster or connoisseur of churches.”
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