“Several years ago on an extremely hot day, a crew of men were working on the road bed of the railroad when they were interrupted by a slow moving train. The train ground to a stop and a window in the last car— which incidentally was custom made and air conditioned—was raised. A booming, friendly voice called out, “Dave, is that you?” Dave Anderson, the crew chief called back, “Sure is, Jim, and it’s really good to see you.” With that pleasant exchange, Dave Anderson was invited to join Jim Murphy, the president of the railroad, for a visit. For over an hour the men exchanged pleasantries and then shook hands warmly as the train pulled out. Dave Anderson’s crew immediately surrounded him and expressed astonishment that he knew Jim Murphy, the president of the railroad, as a personal friend. Dave then explained that twenty-three years earlier he and Jim Murphy had started work at the railroad on the same day. One of the men, half jokingly and half seriously, asked Dave why he was still working out in the hot sun and Jim Murphy had gotten to be president. Rather wistfully, Dave explained, “Twenty-three years ago I went to work for $1.75 an hour and Jim Murphy went to work for the railroad.”
“The taste of your life depends on the spices you used to brew it. Add laziness to it and it becomes bitter as the bile; put a cube of good attitudes into it and you will lick your lips more and more due to its sweet taste.”
“I ask one thing only: I ask for the right to hope, to suffer as I do. But if even that cannot be,
command me to disappear, and I disappear. You shall not see me if my presence is distasteful
to you.”
“The Bible is the one book which reveals the Creator to the creature He created! No other book that man has conceived can make that statement and support it with fact.”
“_عندما تعلم في عقلك و في قرارة نفسك انك منحت مشروعا ما قصارى جهدك و كل ما تستطيع بذله , و مع ذلك لم تحقق النجاح , لا تستسلم , ابدأ ببساطة مشروعا جديدا .”
“Stop blaming people for not helping you to solve your problems. The question is simple "are they the ones in the problem with you"? People may teach you, people may advise you, people may inspire you, but it takes YOU to go the extra mile and make an indelible impact!”
“The best way to respond to distracting personal attacks is to practice bringing the conversation back to the issue at hand. Never fall into the trap of engaging in personal attacks while letting the topic of conversation slip into the background. Doing so allows your opponent to escape the need to explain her position.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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