“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Where choice is set between cowardice and violence, I would advise violence ... I prefer to use arms in defense of honor rather than remain the vile witness of dishonor...”
“I state in my book Put Your Dream to the Test that the more valid reasons a person has to achieve their dream, the higher the odds are that they will. Valid reasons also increase the odds that a person will follow through with personal growth.”
“The happiest people in the world are those who feel absolutely terrific about themselves, and this is the natural outgrowth of accepting total responsibility for every part of their life.”
“Life doesn't count for much unless you're willing to do your small part to leave our children – all of our children – a better world. Even if it's difficult. Even if the work seems great. Even if we don't get very far in our lifetime.”
“You are heading towards the top if you raise the bar of your standards inch by inch each hour! There is no quick way to success; it comes in installments. Every day's activity is a minor contribution to a heavy pay of success. Don't waste the day!”
“If you let your man-made actions to be more frequent than your man-said words you will travail with praise in man-win visions. Do more, say less, win big.”
“Facts we would always place before our readers, whether they are palatable or not, and it is by placing them constantly before the public in their nakedness that the misunderstanding between the two communities in South Africa can be removed.”
“Mucho de nuestro estrés se debe al deseo de control total. ¡La vida es una lucha, pero lo que muchas personas ignoran es que la nuestra, como la de Jacob, es en realidad una lucha con Dios! Queremos ser Dios, y de ninguna manera podremos ganar esa lucha. A.W. Tozer dijo: «Muchos aún están confusos, buscando; apenas hacen pequeños progresos porque todavía no se han rendido del todo. Todavía pretendemos dar órdenes y entrometernos en la obra de Dios en nosotros». No somos Dios, y nunca lo seremos. Somos seres humanos. Cuando pretendemos ser Dios acabamos pareciéndonos a Satanás, que pretendía eso mismo. Aceptamos nuestra humanidad con el intelecto, pero no con las emociones. Cuando nos enfrentamos a nuestras propias limitaciones, reaccionamos con irritación, enojo y resentimiento. Queremos ser más altos (o más bajos), más inteligentes, más fuertes, más talentosos, más hermosos y más ricos. Queremos tener de todo y hacer cualquier cosa, y nos disgustamos cuando eso no ocurre. Al darnos cuenta de que Dios dota a otros con las características que no tenemos, respondemos con envidia, celos y autocompasión.”
“The apostle Paul said, “Everything that was written in the past was written to teach us, so that through endurance and encouragement of the Scriptures we might have hope” (Rom. 15:4).”
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