“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“when the real leader speaks, people listen. Leadership is influence-nothing more, nothing less.”
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John C. Maxwell
“The great men and women of history were not great because of what they earned and owned, but rather for what they gave their lives to accomplish.”
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John C. Maxwell
“Realize that the guys who criticize will minimize the guys whose enterprise rises above the guys who criticize and minimize.”
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John C. Maxwell
“Believe in the value of others. Carlisle said, “A great man shows his greatness by the way he treats the little man.” The value you place on people determines whether you are a motivator or a manipulator of men.”
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John C. Maxwell
“My friend Nancy Dornan says, “The longest distance between two points is a shortcut.” That’s really true. For everything of value in life, you pay a price. As you desire to grow in a particular area, figure out what it will really take, including the price, and then determine to pay it.”
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John C. Maxwell
“As people gain more authority, they often develop a lack of patience in listening to those under them. A deaf ear is the first indication of a closed mind.”
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John C. Maxwell
“My Influence My life shall touch a dozen lives Before this day is done. Leave countless marks of good or ill, E’er sets the evening sun. This, the wish I always wish, The prayer I always pray; Lord, may my life help others’ lives It touches by the way.7”
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John C. Maxwell
“Confidence equals contentment with self; contentment is knowing you have all you need for the present circumstances.”
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John C. Maxwell
“the leader’s prayer written by Pauline H. Peters: “God, when I am wrong, make me willing to change. When I am right, make me easy to live with. So strengthen me that the power of my example will far exceed the authority of my rank.”
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John C. Maxwell
“Inspirar a otros para hacer un mejor trabajo es el logro de un líder.”
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John C. Maxwell
“The first responsibility of a leader is to define reality.” That can happen only when the leader is willing to hear and face the truth.”
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John C. Maxwell
“The way President Abraham Lincoln is said to have handled a person who had a know-it-all attitude. Lincoln asked, “How many legs will a sheep have if you call a tail a leg?”
“Five,” the man answered.
“No,” replied Lincoln, “he’ll still have four, because calling a tail a leg doesn’t make it one.”
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John C. Maxwell
“How Do You Write the Word “Attitude”? Directions: 1. Write the word attitude on the left line with your “writing” hand. 2. Write the word attitude on the right line with your other hand. The word attitude written with your writing hand. The word attitude written with your other hand. Application: When you look at the word attitude written by the hand you do not write with, you see a picture of the kind of attitude we usually have when we are trying to do something new. As one person said, “Nothing should ever be done for the first time.”
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John C. Maxwell
“There is definitely a link between ownership and success. You don’t get the latter without the former,”
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John C. Maxwell
