“when the real leader speaks, people listen. Leadership is influence-nothing more, nothing less.”
―
John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“What we do on some great occasion will depend on what we are; and what we are will be the result of previous years of self-discipline.”
―
John C. Maxwell
“The only thing that walks back from the tomb with the mourners and refuses to be buried is the character of a man. This is true. What a man is survives him. It can never be buried. "
―
John C. Maxwell
“Decide whether or not the goal is worth the risks involved. If it is, stop worrying.”
―
John C. Maxwell
“Remember that success is just 15 percent product knowledge and it’s 85 percent people knowledge.”
―
John C. Maxwell
“Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.”
―
John C. Maxwell
“A team is a group of people who may not be equal in experience, talent, or education but in commitment.”
―
John C. Maxwell
“KEY CONCEPT: Connecting begins when the other person feels valued.”
―
John C. Maxwell
“What can I say to get others involved around the table? How can I draw them in?”
―
John C. Maxwell
“Imagen es lo que la gente piensa que somos. Integridad es lo que en realidad somos.”
―
John C. Maxwell
“Everyone is important, but everyone isn’t equal. The person with greater experience, skill, and productivity in a given area is more important to the team in that area.”
―
John C. Maxwell
“One mistake I’ve seen people repeatedly make is that they focus too much attention on their dream and too little on their team. But the truth is that if you build the right team, the dream will almost take care of itself.”
―
John C. Maxwell
