“Reward only finished work: It’s good to praise effort, but you should never reward it.

“usted se gana el corazón de las personas cuando les ayuda a crecer.”

“Tone, inflection, timing, volume, pacing—everything you do with your voice communicates something and has the potential to help you connect to or disconnect from others when you speak.”

“Getters generally don’t get happiness; givers get it.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“There are really only three kinds of people. Those who don’t succeed, those who achieve success temporarily, and those who become and remain successful. Character is the only way to sustain success.”

“When you give of yourself, it benefits you, the organization, and the receiver.”

“successful people make right decisions early and manage those decisions daily.”

“One of the reasons that problem solving is so difficult is that we are often too close to the problems to truly understand them.”

“Have to sow excellent seeds to have an excellent life. Must start with sowing excellent thoughts.”

“communication comes from the Latin word communis, meaning “common.” 

“Imagen es lo que la gente piensa que somos. Integridad es lo que en realidad somos.” 

“Advice is what we ask for when we already knew the answer but wish we didn't.”

“Your ultimate goal as a leader should be to work hard enough and strategically enough that you have more than enough to give and share with others.”

“Give to others? Why? I have needs too”