“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“If you know something without having lived it, your audience experiences a credibility gap.”
―
John C. Maxwell
“Everyone is a leader because everyone influences someone.”
―
John C. Maxwell
“A successful person finds the right place for himself. But a successful leader finds the right place for others.
―
John C. Maxwell
“Maya Angelou observed you cant use up creativity. The more you use, the more you have. Sadly,too often creativity is smothered rather than nurtured. There has to be climate in which new ways of thinking,perceiving, questioning are encouraged.”
―
John C. Maxwell
“Eleanor Roosevelt commented, "Life is like a parachute jump; you've got to get it right the first time.”
―
John C. Maxwell
“Un líder es grande, no por su poder, sino por su habilidad de hacer surgir poder a otros.”
―
John C. Maxwell
“No entender lo que usted quiere es un problema de conocimiento. No tratar de obtener lo que quiere es un problema de motivación. No lograr lo que quiere es un problema de persistencia.”
―
John C. Maxwell
“There are really only three kinds of people. Those who don’t succeed, those who achieve success temporarily, and those who become and remain successful. Character is the only way to sustain success.”
―
John C. Maxwell
“It’s better to have a great team with a weak dream than a great dream with a weak team. Your team must be the size of your dream.”
―
John C. Maxwell
“A realist believes that what is done or left undone in the short run determines the long run.”
―
John C. Maxwell
“It's not the position that makes the leader; it's the leader that makes the position. "
―
John C. Maxwell
