“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Eleanor Roosevelt said, “One’s philosophy is not best expressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.”
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John C. Maxwell
“When you like people and treat them like individuals who have value, you begin to develop influence with them. You develop trust.”
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John C. Maxwell
“ACCIDENTAL GROWTH INTENTIONAL GROWTH Plans to Start Tomorrow Insists on Starting Today Waits for Growth to Come Takes Complete Responsibility to Grow Learns Only from Mistakes Often Learns Before Mistakes Depends on Good Luck Relies on Hard Work Quits Early and Often Perseveres Long and Hard Falls into Bad Habits Fights for Good Habits Talks Big Follows Through Plays It Safe Takes Risks Thinks Like a Victim Thinks Like a Learner Relies on Talent Relies on Character Stops Learning after Graduation Never Stops Growing”
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John C. Maxwell
“Dale Carnegie was a master at identifying potential leaders. Once asked by a reporter how he had managed to hire forty-three millionaires, Carnegie responded that the men had not been millionaires when they started working for him. They had become millionaires as a result. The reporter next wanted to know how he had developed these men to become such valuable leaders. Carnegie replied, “Men are developed the same way gold is mined. Several tons of dirt must be moved to get an ounce of gold. But you don’t go into the mine looking for dirt,” he added. “You go in looking for the gold.” That’s exactly the way to develop positive, successful people. Look for the gold, not the dirt; the good, not the bad. The more positive qualities you look for, the more you are going to find.”
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John C. Maxwell
“Successful people do the things that unsuccessful people are unwilling to do.”
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John C. Maxwell
“Humility means knowing and using your strength for the benefit of others, on behalf of a higher purpose.” —ALAN ROSS”
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John C. Maxwell
“Starting a business is like jumping out of an airplane without a parachute. In mid air, the entrepreneur begins building a parachute and hopes it opens before hitting the ground.”
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John C. Maxwell
“Leadership isn't about winning. It's about bringing people with you to the finish line.”
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John C. Maxwell
“You will find as you look back upon your life that the moments when you have really lived, are the moments when you have done things in a spirit of love.”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it.”
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John C. Maxwell
“Most careers involve other people. You can have great academic intelligence and still lack social intelligence—the ability to be a good listener, to be sensitive toward others, to give and take criticism well.”
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John C. Maxwell
“People don’t remember what we think is important; they remember what they think is important.”
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John C. Maxwell
“There are two things that are most difficult to get people to do: to think, and to do things in order of importance.”
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John C. Maxwell
“Irresponsible leaders have a “me first” attitude and use their position for personal benefit.”
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John C. Maxwell
