“Happiness simply cannot be relied upon as a measure of success.”

“«Uno no puede enemistarse con las personas e influir en ellas al mismo tiempo».”

“The greatest day in your life and mine is when we take total responsibility for our attitudes. That's the day we truly grow up.”

“Goethe recommended, “Treat people as if they were what they ought to be, and you help them become what they are capable of becoming.”

“Value people. Praise effort. Reward performance.”

People buy into the leader before they buy into the plan.”

“I got to the top the hard way—fighting my own laziness and ignorance every step of the way.”

“we need to make a few critical decisions in major areas of life and then manage those decisions day to day.”

“The more you do to go beyond words, the greater the chance you will connect with people.”

“No matter what our circumstances, our greatest limitation isn’t the leader above us—it’s the spirit within us.”

“Your values are the soul of your leadership, and they drive your behavior.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“El liderazgo es influencia, nada más y nada menos.”

“People who blame others for their failures never overcome them. They simply move from problem to problem. To reach your potential, you must continually improve yourself, and you can’t do that if you don’t take responsibility for your actions and learn from your mistakes.”

“Most careers involve other people. You can have great academic intelligence and still lack social intelligence—the ability to be a good listener, to be sensitive toward others, to give and take criticism well.”