“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Those who lack humility are dogmatic and egotistical. That masks a deep sense of insecurity.”
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John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
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John C. Maxwell
“People change when they ... Hurt enough that they have to, Learn enough that they want to, and Receive enough that they are able to.”
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John C. Maxwell
“Whom to Invite to Your Table As you bring people to your table to share ideas, be selective about whom you pick. Choose people who Understand the value of questions Desire the success of others Add value to others’ thoughts Are not threatened by others’ strengths Can emotionally handle quick changes in the conversation Understand their place of value at the table Bring out the best thinking in the people around them Have experienced success in the area under discussion Leave the table with a “we” attitude, not a “me” attitude”
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John C. Maxwell
“INTEGRITY—Did I do my best? EXPECTATION—Did I please my sponsor? RELEVANCE—Did I understand and relate to the audience? VALUE—Did I add value to the people? APPLICATION—Did I give people a game plan? CHANGE—Did I make a difference?”
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John C. Maxwell
“Children now log about twenty-two thousand hours watching television by age nineteen, more than twice the time spent in school
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John C. Maxwell
“People can be in the same place sharing the same experience at the same time, but they can walk away from it having seen very different things.”
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John C. Maxwell
“Sometimes our light goes out but is blown into flame by another human being. Each of us owes deepest thanks to those who have rekindled this light.”
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John C. Maxwell
“I want to make a difference with people who want to make a difference, doing something that makes a difference.”
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John C. Maxwell
“A great team with no bench eventually collapses. The 17 Indisputable Laws of Teamwork”
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John C. Maxwell
