“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The first important step in weathering failure is learning not to personalize it.”
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John C. Maxwell
“What we do on some great occasion will depend on what we are; and what we are will be the result of previous years of self-discipline.”
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John C. Maxwell
“believe leadership is servanthood. It’s my responsibility to make sure my people have what they need to succeed and get their work done.”
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John C. Maxwell
“There’s only one thing more contagious than a good attitude—and that’s a bad attitude.”
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John C. Maxwell
“It is easier to move from failure to success in from excuses to success.”
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John C. Maxwell
“Failure isn't so bad if it doesn't attack the heart. Success is all right if it doesn't go to the head.”
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John C. Maxwell
“Your attitude colors every aspect of your life. It is like the mind's paintbrush.”
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John C. Maxwell
“Are we quick to respond to others’ needs? Do we run from problems or face them? Do we talk more about bad news or good news? Do we give people the benefit of the doubt, or do we assume the worst?
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John C. Maxwell
“You cannot harvest life’s rewards without first planting seeds
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John C. Maxwell
“If you don’t like the crop you are reaping, check the seed you are sowing.”
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John C. Maxwell
“The main point is that it’s the speaker’s responsibility to bring energy to the audience and to work to activate them.”
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John C. Maxwell
“Nothing will make a better impression on your leader than your ability to manage yourself. If your leader must continually expend energy managing you, then you will be perceived as someone who drains time and energy. If you manage yourself well, however, your boss will see you as someone who maximizes opportunities and leverages personal strengths. That will make you someone your leader turns to when the heat is on.”
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John C. Maxwell
“Good ideas must be shared, improved upon with the help of other good thinkers, and then they must be implemented and acted upon.”
―
John C. Maxwell
“A person who knows how may always have a job, but the person who knows why will always be his boss.”
―
John C. Maxwell
