“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“People need clear objectives set before them if they are to achieve anything of value.”
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John C. Maxwell
“Leaders have to grow into their roles, and if the role becomes more demanding, the leader has to keep growing. Leadership is never a right. It’s a privilege and a responsibility. But it’s one that is open to anyone who’s willing to work hard enough to get it.”
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John C. Maxwell
“with success come options. How we use those options reveals our character.”
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John C. Maxwell
“If you want to be a leader, the good news is that you can do it. Everyone has the potential, but it isn't accomplished overnight. It requires perseverance.”
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John C. Maxwell
“You can lead your horse to water, but you can’t manage him to drink.
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John C. Maxwell
“People don’t expect their leaders to be perfect, but they do expect them to be honest.
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John C. Maxwell
“Cavett Roberts said: “If my people understand me, I’ll get their attention. If my people trust me, I’ll get their action.”
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John C. Maxwell
“How does a person become productive? Find your strength and then find someone who needs your strength.”
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John C. Maxwell
“A Jeff Danziger cartoon shows a company president announcing to his staff, “Gentlemen, this year the trick is honesty.” From one side of the conference table, a vice president gasps, “Brilliant.” Across the table, another VP mutters, “But so risky.”
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John C. Maxwell
“You cannot harvest life’s rewards without first planting seeds
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John C. Maxwell
“Years ago, I used to tell new leaders I hired that every person in our organization walked around with two buckets. One bucket contained water, and the other gasoline. As leaders, they would continually come across small fires, and they could pour water or gasoline on a fire. It was their choice.”
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John C. Maxwell
“•Find someone to mentor. Once you reach a certain level in your leadership, the most valuable thing you have to give is yourself. Find someone to pour your life into. Then give him time and resources to become a better leader.”
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John C. Maxwell
