“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity”
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John C. Maxwell
“One of the greatest problems people have with failure is that they are too quick to judge isolated situations in their lives and label them as failures. Instead, they need to keep the bigger picture in mind.”
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John C. Maxwell
“Just as personal values influence and guide an individual’s behavior, organizational values influence and guide the team’s behavior.”
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John C. Maxwell
“Nothing will make a better impression on your leader than your ability to manage yourself. If your leader must continually expend energy managing you, then you will be perceived as someone who drains time and energy. If you manage yourself well, however, your boss will see you as someone who maximizes opportunities and leverages personal strengths. That will make you someone your leader turns to when the heat is on.”
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John C. Maxwell
“George Bernard Shaw observó: “El mayor problema con la comunicación es la ilusión de que se llevó a cabo”
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John C. Maxwell
“People are training for success when they should be training for failure. Failure is far more common than success; poverty is more prevalent than wealth; and disappointment more normal than arrival. —J.WALLACE HAMILTON”
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John C. Maxwell
“You can’t build a relationship with everybody in the room when you don’t care about anybody in the room.”
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John C. Maxwell
“The writer of Proverbs observed that sharp people sharpen one another, just as iron sharpens iron. If you want to be a sharp thinker, be around sharp people.”
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John C. Maxwell
“Advice is what we ask for when we already knew the answer but wish we didn't.”
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John C. Maxwell
“Your attitude colors every aspect of your life. It is like the mind's paintbrush.”
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John C. Maxwell
“The more tuned in you are to your purpose, and the more dedicated you are to growing toward it, the better your chances of reaching your potential, expanding your possibilities, and doing something significant.”
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John C. Maxwell
“If you can't influence people, then they will not follow you. And if people won't follow, you are not a leader. That's the Law of Influence.”
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John C. Maxwell
“Remember that success is just 15 percent product knowledge and it’s 85 percent people knowledge.”
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John C. Maxwell
“One day when the Raiders were in Oakland, a reporter visited their locker room to talk to Ken Stabler. Stabler really wasn’t known as an intellectual, but he was a good quarterback. This newspaperman read him some English prose: “I would rather be ashes than dust. I would rather that my spark should burn out in a brilliant blaze than that it should be stifled by dry rot. I would rather be a superb meteor, every atom of me in magnificent glow, than a sleepy, impermanent planet. The proper function of man is to live, not to exist. I shall not waste my days in trying to prolong them. I shall use my time.” After reading this to the quarterback, the reporter asked, “What does this mean to you?” Stabler immediately replied, “Throw deep.” Go after it. Go out to win in life.”
―
John C. Maxwell
