“If you want to win over another person, first win his heart, and the rest of him is likely to follow.”

“A leader is one who knows the way, goes the way, and shows the way.” -John C. Maxwell”

“The rewards leaders give are counterbalanced by the results that their people give in return.”

“Good Thinking Produces More Good Thinking”

“Reward only finished work: It’s good to praise effort, but you should never reward it.

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“People change when they ... Hurt enough that they have to, Learn enough that they want to, and Receive enough that they are able to.”

“The Right Thought plus the Right People in the Right Environment at the Right Time for the Right Reason = the Right Result”

“The measure of a leader is not the number of people who serve him, but the number of people he serves.”

“The more you do to go beyond words, the greater the chance you will connect with people.”

“LEADERS Initiate Lead; pick up phone and make contact Spend time planning anticipate problems Invest time with people Fill the calendar by priorities FOLLOWERS React Listen; wait for phone to ring Spend time living day-to-day; react to problems Spend time with people Fill the calendar by requests”

“The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at”

“Successful people do the things that unsuccessful people are unwilling to do

“The first key to greatness,” Socrates reminds us, “is to be in reality what we appear to be.”

“Stay focused instead of getting offended or off track by others.”