“KEY CONCEPT: Connecting begins when the other person feels valued.”
―
John C. Maxwell
“In the end, people are persuaded not by what we say, but by what they understand.”
―
John C. Maxwell
“An intentional life embraces only the things that will add to the mission of significance.”
―
John C. Maxwell
“You don’t really understand people until you hear their life story. If you know their stories, you grasp their history, their hurts, their hopes and aspirations. You put yourself in their shoes. And just by virtue of listening and remembering what’s important to them, you communicate that you care and desire to add value.”
―
John C. Maxwell
“Uniformity is not the key to successful teamwork. The glue that holds a team together is unity of purpose.”
―
John C. Maxwell
“Good leaders motivate others by their listening skills. We are to: avoid prejudicial first impressions; become less self-centered; withhold initial criticism; stay calm; listen with empathy; be active listeners; clarify what we hear; and recognize the healing power of listening. Then we are to act on what we hear”
―
John C. Maxwell
“The first key to greatness,” Socrates reminds us, “is to be in reality what we appear to be.”
―
John C. Maxwell
“No matter what our circumstances, our greatest limitation isn’t the leader above us—it’s the spirit within us.”
―
John C. Maxwell
“Every person has a longing to be significant, to make a contribution, to be a part of something noble and purposeful.”
―
John C. Maxwell
“la persona que sabe cómo, siempre tendrá un trabajo, pero la persona que sabe por qué siempre será el jefe.”
―
John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“«Algunas veces, hasta el mejor administrador se asemeja al muchacho que pasea un perro grande y espera a ver dónde quiere ir para llevarlo allá».”
―
John C. Maxwell
“Learning is defined as a change in behavior. You haven't learned a thing until you can take action and use it.”
―
John C. Maxwell
