“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Small disciplines repeated with consistency every day lead to great achievements gained slowly over time.”
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John C. Maxwell
“When leaders learn and live good values, they make themselves more valuable and lift the value of other people. That is the foundation of positive leadership.”
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John C. Maxwell
“I state in my book Put Your Dream to the Test that the more valid reasons a person has to achieve their dream, the higher the odds are that they will. Valid reasons also increase the odds that a person will follow through with personal growth.”
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John C. Maxwell
“To reach your potential you must grow. And to grow, you must be highly intentional about it.”
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John C. Maxwell
“Success is not measured by what you do compared to what others do, it is measured by what you do with the ability God gave you. Zig Ziglar”
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John C. Maxwell
“Thomas Jefferson said, “It’s wonderful how much can be done if we are always working.”
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John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“A Jeff Danziger cartoon shows a company president announcing to his staff, “Gentlemen, this year the trick is honesty.” From one side of the conference table, a vice president gasps, “Brilliant.” Across the table, another VP mutters, “But so risky.”
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John C. Maxwell
“Ideas have a short shelf life. You must act on them before the expiration date.”
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John C. Maxwell
“And you will have greater credibility with your leader if you admit your shortcomings and refrain from making excuses.”
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John C. Maxwell
“distinct vision, a precise plan, plenty of resources, and incredible leadership, but if you don’t have the right people, you’re not going to get anywhere.”
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John C. Maxwell
“Uniformity is not the key to successful teamwork. The glue that holds a team together is unity of purpose.”
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John C. Maxwell
