“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“I shall go on in the same way, losing my temper...there will be still the same wall between
the holy of holies of my soul and other people...but my life now, my whole life apart from
anything that can happen to me, every minute of it is no more meaningless, as it was before,
but it has the positive meaning of goodness, which I have the power to put into it.”
“Jesus Christ spoke frankly to His disciples concerning the future . . .In unmistakable language He told them that discipleship means a life of self-denial, and the bearing of a cross.”
“When the universe compels me toward the best path to take, it never leaves me with "maybe," "should I," or even "perhaps." I always know for sure when it's telling me to proceed - because everything inside me rises up to reverberate "YES!”
“Challenges are unavoidable, yet unpredictable! ...but the good news is "every challenge is overcome-able". You are an over-comer. Believe and overcome!”
“Have the courage that you will trample over your I'll struggles of the past till all is settled for your celebrations. You will be victorious in the face of difficulties if only give are courageous!”
“An important verity about knowledge is that the brain works most effectively with consciously retained information. We more easily remember what we want to recall later. When we feed our fourteen billion brain cells with information that will enrich us and help others, we are really learning to Think Big.”
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