“The boss drives his workers; the leader coaches them. The boss depends on authority; the leader on goodwill. The boss inspires fear; the leader inspires enthusiasm. The boss says “I”; the leader, “we.” The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss knows how it is done; the leader shows how. The boss says, “Go”; the leader says, “Let’s go!”

“Henry Ford, who said, “Don’t find a fault; find a remedy.” 

“In the end, people are persuaded not by what we say, but by what they understand.” 

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“A cheerful heart is good medicine.”

“Cuando los valores, los pensamientos, los sentimientos y las acciones están alineados, la persona se enfoca y su carácter es fortalecido.”

“Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.”

“Life consists of what a man is thinking about all day.”

“Seven Steps to Success 1) Make a commitment to grow daily. 2) Value the process more than events. 3) Don't wait for inspiration. 4) Be willing to sacrifice pleasure for opportunity. 5) Dream big. 6) Plan your priorities. 7) Give up to go up.”

“President Abraham Lincoln said, “Nearly all men can stand adversity, but if you want to test a man’s character, give him power.”

“Good leaders motivate others by their listening skills. We are to: avoid prejudicial first impressions; become less self-centered; withhold initial criticism; stay calm; listen with empathy; be active listeners; clarify what we hear; and recognize the healing power of listening. Then we are to act on what we hear”

“Humility means two things. One, a capacity for self-criticism. . . . The second feature is allowing others to shine, affirming others, empowering and enabling others.” —CORNEL WEST”

“La habilidad de hacer la pregunta correcta le da la mitad de la victoria en la batalla por encontrar la respuesta”

“you should not be led by popular opinion;” 

“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”