“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“INTEGRITY—Did I do my best? EXPECTATION—Did I please my sponsor? RELEVANCE—Did I understand and relate to the audience? VALUE—Did I add value to the people? APPLICATION—Did I give people a game plan? CHANGE—Did I make a difference?”
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John C. Maxwell
“Henry Ford, who said, “Don’t find a fault; find a remedy.”
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John C. Maxwell
“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”
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John C. Maxwell
“There is a great deal of difference between knowing and understanding. You can know a lot about something and not really understand it.”
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John C. Maxwell
“The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.”
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John C. Maxwell
“Three words are essential to connect with others (1) brevity, (2) levity, and (3) repetition. Let me say that again!”
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John C. Maxwell
“Nothing will make a better impression on your leader than your ability to manage yourself. If your leader must continually expend energy managing you, then you will be perceived as someone who drains time and energy. If you manage yourself well, however, your boss will see you as someone who maximizes opportunities and leverages personal strengths. That will make you someone your leader turns to when the heat is on.”
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John C. Maxwell
“Almost every man wastes part of his life in attempts to display qualities he does not possess.”
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John C. Maxwell
“Success for the leader is a single victory. However, when the protégé experiences success, it becomes a double win.”
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John C. Maxwell
“Success is not measured by what you do compared to what others do, it is measured by what you do with the ability God gave you. Zig Ziglar”
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John C. Maxwell
