“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“NBA superstar David Robinson remarked, “I think any player will tell you that individual accomplishments help your ego, but if you don’t win, it makes for a very, very long season. It counts more that the team has played well.”
―
John C. Maxwell
“It's good to be out of your comfort zone. Just don't step out of your gift zone.”
―
John C. Maxwell
“A person who knows how may always have a job, but the person who knows why will always be his boss.”
―
John C. Maxwell
“Your values are the soul of your leadership, and they drive your behavior.”
―
John C. Maxwell
“The bottom line is that indifference is really a form of selfishness.”
―
John C. Maxwell
“It's not the position that makes the leader; it's the leader that makes the position. ”
―
John C. Maxwell
“When the leader lacks confidence, the followers lack commitment.”
―
John C. Maxwell
“Words are the currency of ideas and have the power to change the world.”
―
John C. Maxwell
“The company owner doesn't need to win. The best idea does.”
―
John C. Maxwell
“If you don’t realize that you have genuine value and that you are worth investing in, then you will never put in the time and effort needed to grow to your potential.”
―
John C. Maxwell
“Not realizing what you want is a problem of knowledge. Not pursuing what you want is a problem of motivation. Not achieving what you want is a problem of persistence.”
―
John C. Maxwell
