“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When we’re more interested in telling people what to do than in listening to what they are presently doing, we are off balance.”
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John C. Maxwell
“Thomas Jefferson said, “It’s wonderful how much can be done if we are always working.”
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John C. Maxwell
“Former US president Woodrow Wilson said, “If you want to make enemies, change something.”
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John C. Maxwell
“If you want to be productive, you should try to learn to get joy from what gives the greatest return and discipline yourself to do those things.”
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John C. Maxwell
“¡Es más fácil avanzar del fracaso al éxito que de las excusas al éxito!”
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John C. Maxwell
“A person who has a dream knows what he is willing to give up in order to go up.”
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John C. Maxwell
“The question is not, “Will my calendar be full?” but “Who will fill my calendar?” If we are leaders of others, the question is not, “Will I see people?” but “Who will I see?
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John C. Maxwell
“capítulo quinze A lei da vitória Líderes descobrem uma forma de a equipe vencer Você já pensou sobre o que diferencia os líderes que vencem dos que sofrem derrotas? O que é preciso para tornar uma equipe vencedora? É difícil identificar”
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John C. Maxwell
“If you pair excellence with humility, people not only won’t run over you, they will respect you.”
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John C. Maxwell
“be sure your communication goes beyond words. How can you do that? By connecting on four levels: visually, intellectually, emotionally, and verbally.”
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John C. Maxwell
“We need to decide how we want to be treated. Then we need to begin treating others in that manner.”
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John C. Maxwell
“Elbert Hubbard said that the greatest mistake a person can make is to be afraid of making one.
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John C. Maxwell
