“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“One of the paradoxes of life is that the things that initially make you successful are rarely the things that keep you successful.”
―
John C. Maxwell
“If you do the things you need to do when you need to do them, then someday you can do the things you want do when you want to do them.”
―
John C. Maxwell
“Don’t settle for poor performers. Keep in mind that one great person will always out-produce and out-perform two mediocre people.”
―
John C. Maxwell
“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
―
John C. Maxwell
“St. Francis of Assisi said, “Start doing what is necessary; then do what is possible; and suddenly you are doing the impossible.”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity”
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John C. Maxwell
“I may not be able to change the world I see around me, but I can change what I see within me.”
―
John C. Maxwell
“Good thinking will improve your life. It will help you to become an achiever.”
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John C. Maxwell
“Care without candor creates dysfunctional relationships. Candor without care creates distant relationships.”
―
John C. Maxwell
“«La mayoría ve los obstáculos; pocos ven los objetivos; la historia registra el éxito de los últimos, mientras que el olvido es la recompensa de los primeros».
―
John C. Maxwell
“If you make it your discipline to do a little bit of growing every day, in just a few years you will be amazed by your transformation.”
―
John C. Maxwell
“There is no life as empty as the self-centered life. There is no life as centered as the self-empty life.”
―
John C. Maxwell
“Focus on what’s important to them and you will be one of the most interesting people they’ve ever met.”
―
John C. Maxwell
“George Bernard Shaw observó: “El mayor problema con la comunicación es la ilusión de que se llevó a cabo”
―
John C. Maxwell
