“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“The whole idea of motivation is a trap. Forget motivation.
Just do it. Exercise, lose weight, test your blood sugar, or
whatever. Do it without motivation. And then, guess what?
After you start doing the thing, that's when the motivation
comes and makes it easy for you to keep on doing it.”
―
John C. Maxwell
“Leadership is responsible.
Losing is unacceptable.
Passion is unquenchable.
Creativity is essential.
Quitting is unthinkable.
Commitment is unquestionable.
Victory is inevitable.”
―
John C. Maxwell
“If you're not failing, you're probably not really moving forward.”
―
John C. Maxwell
“Real leaders have something to give, and they give it freely. Anthony DeMello saw a starving child shivering in the cold. Angrily he lifted his eyes to heaven and said, “God, how could you allow such suffering? Why don’t you do something?” There was a long silence and then DeMello was startled when he heard the voice of God answer him, “I certainly have done something—I made you.”
―
John C. Maxwell
“Life lived for tomorrow will always be a day away from being realized.”
―
John C. Maxwell
“The true leader serves. Serves people. Serves their best interests, and in so doing will not always be popular, may not always impress. But because true leaders are motivated by loving concern, rather than a desire for personal glory, they are willing to pay the price
―
John C. Maxwell
“People who make growth their goal—instead of a title, position, salary, or other external target—always have a future.”
―
John C. Maxwell
“If you pair excellence with humility, people not only won’t run over you, they will respect you.”
―
John C. Maxwell
“Our problems are no longer problems when we seek learning instead of leisure.”
―
John C. Maxwell
“If you know who you are, make the changes you must in order to learn and grow, and then give everything you've got to your dreams, you can achieve anything your heart desires.”
―
John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
―
John C. Maxwell
“You can’t take the team to the next level when you haven’t mastered the skills it takes to succeed on a personal level.”
―
John C. Maxwell
