“One of the most important things you can do as a leader is make sure you and your organization are delivering what you promised. The question I ask to make an assessment of this is “Did we exceed expectations?” This ensures my future success and that of my organization. The future is dim professionally for anyone who doesn’t exceed the expectations of customers or clients.”
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John C. Maxwell
“John W. Gardner observed, “If I had to name a single all-purpose instrument of leadership, it would be communication.”
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John C. Maxwell
“Nobody wanders his or her way to a dream, and nobody achieves a dream by accident. Don't shortcut the process and risk cheating yourself out of your dream!”
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John C. Maxwell
“Se dice que un individuo puede vivir cuarenta días sin comida, cuatro días sin agua, cuatro minutos sin aire, pero solo cuatro segundos sin esperanza.”
―
John C. Maxwell
“God uses people who fail—'cause there aren't any other kind around.”
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John C. Maxwell
“If you wait until you can do everything for everybody, instead of something for somebody, you’ll end up not doing anything for anybody.”
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John C. Maxwell
“people with charisma possess an outward focus instead of an inward one. They pay attention to other people, and they desire to add value to them.”
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John C. Maxwell
“A leader is one who knows the way, goes the way, and shows the way.” -John C. Maxwell”
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John C. Maxwell
“Example is not the main thing in influencing others . . . it is the only thing.”
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John C. Maxwell
“their success is more important to you than your success,”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The goal of confrontation should be to help, not to humiliate.”
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John C. Maxwell
“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”
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John C. Maxwell
“People don’t expect their leaders to be perfect, but they do expect them to be honest.
―
John C. Maxwell
