“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“only people who can see the invisible can do the impossible.”
―
John C. Maxwell
“Dreams often come one size too big so that we can grow into them.”
―
John C. Maxwell
“The bottom line is that indifference is really a form of selfishness.”
―
John C. Maxwell
“Cemetery communication: lots of people are out there, but nobody is listening.”
―
John C. Maxwell
“When we do more than we are paid to do, eventually we will be paid more for what we do
―
John C. Maxwell
“You must reject common thinking if you want to accomplish uncommon results.”
―
John C. Maxwell
“Before you attempt to set things right, make sure you see things right.”
―
John C. Maxwell
“When you make a commitment, you create hope. When you keep a commitment, you create trust.”
―
John C. Maxwell
“Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.”
―
John C. Maxwell
