“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“You lose the respect of the best when you don’t deal properly with the worst.”
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John C. Maxwell
“Thomas Jefferson observed, “A candle loses nothing when it lights another candle.” That is the real nature of partnership. I find that many people don’t think that way. They believe that sharing means losing something. But I don’t think that’s true.
Every person possesses one of two mind-sets: scarcity or abundance. People with a scarcity mind-set believe that there’s only so much to go around, so you have to scrap for everything you can and protect whatever you have at all costs. People with an abundance mind-set believe there’s always enough to go around. If you have an idea, share it: you can always come up with another one. If you have money, give some of it away; you can always make more. If you have only one piece of pie, let someone else eat it; you can bake another one.
I believe that in this area, you get from life what you expect. You can hoard what little you have and receive no more. Or you can give what you have, and you will be rewarded with abundance. Your attitude makes the difference. So if you partner with another person and give tremendously, one way or another you’re going to get back more than you gave.”
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John C. Maxwell
“Stay focused instead of getting offended or off track by others.”
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John C. Maxwell
“When leaders learn and live good values, they make themselves more valuable and lift the value of other people. That is the foundation of positive leadership.”
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John C. Maxwell
“One of the quickest ways to gain credibility with an individual, a group, or an audience is to borrow it from someone who already has credibility with them.”
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John C. Maxwell
“I will build a motorcar for the multitude. It will be large enough for the family but small enough for the individual to run and care for. It will be constructed of the best materials, by the best men to be hired, after the simplest designs that modern engineering can devise. But it will be so low in price that no man making a good salary will be unable to own one—and enjoy with his family the blessings of hours of pleasure in God’s great open spaces.”
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John C. Maxwell
“LEADERS Initiate Lead; pick up phone and make contact Spend time planning anticipate problems Invest time with people Fill the calendar by priorities FOLLOWERS React Listen; wait for phone to ring Spend time living day-to-day; react to problems Spend time with people Fill the calendar by requests”
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John C. Maxwell
“Humility is not denying your strengths. Humility is being honest about your weaknesses. All of us are a bundle of both great strengths and great weaknesses and humility is being able to be honest about both.”
―
John C. Maxwell
“Efficiency is the foundation for survival. Effectiveness is the foundation for success. It’s Not How Hard You Work; It’s How Smart You Work”
―
John C. Maxwell
“The larger the group, the simpler the communication needs to be.”
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John C. Maxwell
“«A los hombres se les desarrolla de la misma manera en que se explota una mina de oro. Hay que remover toneladas de tierra para obtener una onza de oro. Aunque usted no entra en la mina en busca de la tierra», añadió,”
―
John C. Maxwell
“Not realizing what you want is a problem of knowledge. Not pursuing what you want is a problem of motivation. Not achieving what you want is a problem of persistence.”
―
John C. Maxwell
