“Ideas have a short shelf life. You must act on them before the expiration date. World War I flying ace Eddie Rickenbacker said it all when he remarked, "I can give you a six-word formula for success: Thnk things through-then follow through.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“KEY CONCEPT: Connecting begins when the other person feels valued.”
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John C. Maxwell
“la persona que sabe cómo, siempre tendrá un trabajo, pero la persona que sabe por qué siempre será el jefe.”
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John C. Maxwell
“An infant is born with a clenched fist; a man dies with an open hand. Life has a way of prying free the things we think are so important.”
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John C. Maxwell
“If you don’t know how to add to others, then you probably subtract by default.”
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John C. Maxwell
“The one thing you need to know about teamwork is that there is more than one thing you need to know about teamwork.”
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John C. Maxwell
“Leaders must be close enough to relate to others, but far enough ahead to motivate them.”
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John C. Maxwell
“Leadership is developed, not discovered. It’s a process.
―
John C. Maxwell
“The Constitution guarantees free speech, but it doesn’t guarantee listeners.”
―
John C. Maxwell
