“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Individuals score points, but teams win games. In The 17 Indisputable Laws of Teamwork, individuals will learn how to score more points so their teams will win more games.”
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John C. Maxwell
“The greatest obstacle to discovery is not ignorance. It is the illusion of knowledge.”
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John C. Maxwell
“Many people fail to make a difference because they are so busy.
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John C. Maxwell
“Al preguntar cómo podemos maximizar nuestras experiencias, les sacamos el mayor provecho.”
―
John C. Maxwell
“You have to be yourself while speaking someone else’s language.”
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John C. Maxwell
“The first key to greatness,” Socrates reminds us, “is to be in reality what we appear to be.”
―
John C. Maxwell
“I will choose and display the right attitudes. I will determine and act upon important priorities. I will know and follow healthy guidelines. I will communicate with and care for my family. I will practice and develop good thinking. I will make and keep proper commitments. I will earn and properly manage finances. I will deepen and live out my faith. I will accept and show responsibility. I will initiate and invest in solid relationships. I will plan for and model generosity. I will embrace and practice good values. I will seek and experience improvements.”
―
John C. Maxwell
“A dream worth pursuing is a picture and blueprint of a person's purpose and potential”
―
John C. Maxwell
“No puedes ser el instrumento del cambio si no experimentas ese cambio por ti mismo.”
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John C. Maxwell
“Today Matters People create success in their lives by focusing on today. It may sound trite, but today is the only time you have. It’s too late for yesterday. And you can’t depend on tomorrow. That’s why today matters.”
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John C. Maxwell
“I state in my book Put Your Dream to the Test that the more valid reasons a person has to achieve their dream, the higher the odds are that they will. Valid reasons also increase the odds that a person will follow through with personal growth.”
―
John C. Maxwell
“When you live each day with intentionality, there’s almost no limit to what you can do. You can transform yourself, your family, your community, and your nation. When enough people do that, they can change the world. When you intentionally use your everyday life to bring about positive change in the lives of others, you begin to live a life that matters.”
―
John C. Maxwell
