“A person who knows how may always have a job, but the person who knows why will always be his boss.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The one thing you need to know about teamwork is that there is more than one thing you need to know about teamwork.”
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John C. Maxwell
“Your life today is a result of your thinking yesterday. Your life tomorrow will be determined by what you think today.”
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John C. Maxwell
“To be persuasive we must be believable; to be believable we must be credible; to be credible we must be truthful.”
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John C. Maxwell
“Real leaders have something to give, and they give it freely. Anthony DeMello saw a starving child shivering in the cold. Angrily he lifted his eyes to heaven and said, “God, how could you allow such suffering? Why don’t you do something?” There was a long silence and then DeMello was startled when he heard the voice of God answer him, “I certainly have done something—I made you.”
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John C. Maxwell
“Any man worth his salt will stick up for what he believes right, but it takes a slightly bigger man to acknowledge instantly and without reservation that he is in error.”
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John C. Maxwell
“Leadership is more disposition than position—influence others from wherever you are.”
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John C. Maxwell
“If you could kick the person responsible for most of your troubles, you wouldn't be able to sit down for weeks.”
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John C. Maxwell
“Leaders Who Attract Followers . . . Need to Be Needed
Leaders Who Develop Leaders . . . Want to Be Succeeded”
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John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
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John C. Maxwell
“It’s a simple thing to offer encouragement, but it can have a tremendous effect on someone’s life.”
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John C. Maxwell
“There comes a special moment in everyone’s life, a moment for which that person was born.… When he seizes it… it is his finest hour.”
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John C. Maxwell
“The whole idea of motivation is a trap. Forget motivation. Just do it.”
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John C. Maxwell
“Each day is an unrepeatable miracle. Today will never happen again, so we must make it count.”
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John C. Maxwell
