“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Todo tiene su momento oportuno; hay un tiempo para todo lo que se hace bajo el cielo”
―
John C. Maxwell
“A leader who produces other leaders multiples their influences.”
―
John C. Maxwell
“Successful leaders are like icebergs. When you look at an iceberg, you see only about 10 percent of it, and the rest of it is hidden under the water. When you look at successful leaders, you see only a fraction of their lives. You see the part that looks really good, but there’s usually a lot that remains hidden that’s neither exciting nor glamorous.”
―
John C. Maxwell
“Have you ever had to communicate someone else’s vision? It’s very difficult to do, isn’t it?”
―
John C. Maxwell
“Success comes to those who have an entire mountain of gold that they continually mine, not those who find one nugget and try to live on it for fifty years. To become someone who can mine a lot of gold, you need to keep repeating the process of good thinking.”
―
John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
―
John C. Maxwell
“No matter what our circumstances, our greatest limitation isn’t the leader above us—it’s the spirit within us.”
―
John C. Maxwell
“You cannot enjoy others until you
enjoy yourself because you cannot give to others what you do not have.”
―
John C. Maxwell
“Leadership is developed, not discovered. It’s a process.
―
John C. Maxwell
“be sure your communication goes beyond words. How can you do that? By connecting on four levels: visually, intellectually, emotionally, and verbally.”
―
John C. Maxwell
“leader is great, not because of his or her power, but because of his or her ability to empower others. Success without a successor is failure. A worker’s main responsibility is developing others to do the work
―
John C. Maxwell
“The road to the next level is always uphill, and if a team isn’t intentionally fighting to move up, then it inevitably slides down.”
―
John C. Maxwell
“No one can understand that mysterious thing we call influence . . . yet . . . everyone of us continually exerts influence, either to heal, to bless, to leave marks of beauty; or to wound, to hurt, to poison, to stain other lives.”
―
John C. Maxwell
“You cannot kindle afire in any other heart until it is burning within your
-ELEANOR DOAN”
―
John C. Maxwell
