“If you want to win over another person, first win his heart, and the rest of him is likely to follow.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him, but the number of people he serves.”
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John C. Maxwell
“The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.”
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John C. Maxwell
“EXAMPLES OF THE PARETO PRINCIPLE: TIME 20 percent of our time produces 80 percent of the results. COUNSELING 20 percent of the people take up 80 percent of our time. PRODUCTS 20 percent of the products bring in 80 percent of the profit. READING 20 percent of the book contains 80 percent of the content. JOB 20 percent of our work gives us 80 percent of our satisfaction. SPEECH 20 percent of the presentation produces 80 percent of the impact. DONATIONS 20 percent of the people will give 80 percent of the money. LEADERSHIP 20 percent of the people will make 80 percent of the decisions. PICNIC 20 percent of the people will eat 80 percent of the food!”
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John C. Maxwell
“Connect emotionally through facial expressions, laughter, and tears.”
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
“The unfortunate truth is that many of us, instead of offering total forgiveness, pray something like this Irish Prayer: May those who love us, love us; And those who don’t love us May God turn their hearts; And if He doesn’t turn their hearts, May He turn their ankles, So we’ll know them by their limping.
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John C. Maxwell
“There’s a difference between hearing people and listening to them.”
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John C. Maxwell
“Your attitude is like the minds paintbrush. It can paint everything in bright, vibrant colors-creating a masterspiece.”
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John C. Maxwell
“What’s the key to relating to others? It’s putting yourself in someone else’s place instead of putting them in their place.”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity”
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John C. Maxwell
“Power tends to corrupt and absolute power corrupts absolutely.”
―
John C. Maxwell
