“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
People buy into the leader before they buy into the plan.”
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John C. Maxwell
“You don't say how slim the odds are but rather how you can improve the odds.”
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John C. Maxwell
“Para mucha gente en este mundo, lo que marca la diferencia nunca marcará la diferencia. ¿Por qué? Porque han escogido una actitud que no es una osesión valiosa para ellos. Si alguien no está escogiendo a propósito el tener la actitud correcta, entonces está escogiendo tener la actitud equivocada.”
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John C. Maxwell
“A leader is one who knows the way, goes the way, and shows the way.” -John C. Maxwell”
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John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
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John C. Maxwell
“Errors become mistakes when we perceive them and respond to them incorrectly. Mistakes become failures when we continually respond to them incorrectly.”
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John C. Maxwell
“If people are prepared to be flexible, keep an open mind and learn, they will grow richer and richer through the changes.”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it.”
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John C. Maxwell
“believe leadership is servanthood. It’s my responsibility to make sure my people have what they need to succeed and get their work done.”
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John C. Maxwell
“Winning teams have players who put the good of the team ahead of themselves. They want to play in their area of strength, but they’re willing to do what it takes to take care of the team. They are willing to sacrifice their role for the greater goal.”
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
