“Errors become mistakes when we perceive them and respond to them incorrectly. Mistakes become failures when we continually respond to them incorrectly.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“You are nothing unless it comes from your heart. Passion, caring, really looking to create excellence. If you perform functions only and go to work only to do processes, then you are effectively retired. And it scares me—most people I see, by age twenty-eight are retired.”
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John C. Maxwell
“There’s only one thing more contagious than a good attitude—and that’s a bad attitude.”
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John C. Maxwell
“Author Noel M. Tichy says, “The ultimate test for a leader is not whether he or she makes smart decisions and takes decisive action, but whether he or she teaches others to be leaders and builds an organization that can sustain its success even when he or she is not around.”
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John C. Maxwell
“Se requiere humildad para buscar realimentación. Se requiere sabiduría para entenderla, analizarla y actuar sobre ella apropiadamente”
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John C. Maxwell
“leader is great, not because of his or her power, but because of his or her ability to empower others. Success without a successor is failure. A worker’s main responsibility is developing others to do the work
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John C. Maxwell
“we need to make a few critical decisions in major areas of life and then manage those decisions day to day.”
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John C. Maxwell
“El poeta William Arthur Ward sugiere que la clave para el éxito es: Creer cuando otros dudan. Planificar mientras que los demás juegan. Estudiar cuando los demás duermen. Decidir cuando los demás postergan. Prepararse cuando los demás sueñan despiertos. Empezar cuando los demás lo dejan para otro día. Trabajar cuando los demás desean. Ahorrar cuando los demás desperdician. Escuchar cuando los demás hablan. Sonreír cuando los demás fruncen el ceño. Elogiar cuando los demás critican. Persistir cuando los demás se dan por vencidos.”
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John C. Maxwell
“People buy into the leader before they buy into the vision.”
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John C. Maxwell
“Since we tend to see ourselves primarily in light of our intentions, which are invisible to others,” said philosopher J. G. Bennett, “while we see others mainly in the light of their actions, which are all that’s visible to us, we have a situation in which misunderstanding and injustice are the order of the day.”
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John C. Maxwell
“When you make a commitment, you create hope. When you keep a commitment, you create trust.”
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John C. Maxwell
“The closest to perfection people ever come is when they write their resumes .”
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John C. Maxwell
“Every time you speak to people, give them something to feel, something to remember, and something to do.”
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John C. Maxwell
“Forty-two percent of college graduates never read a book after college.”
―
John C. Maxwell
