“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Paul the Apostle exhorted, “Do nothing out of selfish ambition or vain conceit, but in humility consider others better than yourselves. Each of you should look not only to your own interests, but also to the interests of others.” 74 Make a mental and emotional commitment to look out for the interests of others.”
―
John C. Maxwell
“The leader’s Attitude is like a thermostat for the place she works. If her attitude is good, the atmosphere is pleasant, and the environment is easy to work in. But if her attitude is bad, the temperature is insufferable.”
―
John C. Maxwell
“The unexamined life is not worth leading.” I would add that the unexamined leader is not worth following.”
―
John C. Maxwell
“The only way to keep your health is to eat what you don't want, drink what you don't like and do what you'd rather not.”
―
John C. Maxwell
“Forty-two percent of college graduates never read a book after college.”
―
John C. Maxwell
“People say there are two great days in a person’s life: the day you were born and the day you discover why
―
John C. Maxwell
“True success comes only when every generation continues to develop the next generation.”
―
John C. Maxwell
“You can't move people to action unless you first move them with emotion.... The heart comes before the head.”
―
John C. Maxwell
“Four Unpardonable Sins of a Communicator”: being unprepared, uncommitted, uninteresting, or uncomfortable.”
―
John C. Maxwell
“To become a 360-Degree Leader, you will have to pay a price. You will have to give up other opportunities in order to lead. You will have to sacrifice some personal goals for the sake of others. You will have to get out of your comfort zone and do things you’ve never done before. You will have to keep learning and growing when you don’t feel like it. You will have to repeatedly put others ahead of yourself. And if you desire to be a really good leader, you will have to do these things without fanfare or complaint.”
―
John C. Maxwell
