“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Nothing much happens without a dream. For something really great to happen, it takes a really great dream.”
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John C. Maxwell
“A great dream with a bad team is nothing more than a nightmare.”
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John C. Maxwell
“If the reaction is worse than the action, the problem usually increases. If the reaction is less than the action, the problem usually decreases.”
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John C. Maxwell
“communication comes from the Latin word communis, meaning “common.”
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John C. Maxwell
“Learn to say 'no' to the good so you can say 'yes' to the best.”
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John C. Maxwell
“Decide whether or not the goal is worth the risks involved. If it is, stop worrying.”
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John C. Maxwell
“Cartoonist Henri Arnold said, “The wise man questions himself, the fool others.”
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John C. Maxwell
“I remember looking at myself in the mirror one morning and thinking, I am not a handsome guy. What am I going to do with a face like this? Then I smiled. And I thought, That helps.”
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John C. Maxwell
“Good things happen to a team when a player takes the place where he adds the most value. Great things happen when all the players on the team take the role that maximizes their strengths—their talent, skill, and experience.”
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John C. Maxwell
“Leadership is getting people to work for you when they are not obligated.” —Fred W. Smith”
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John C. Maxwell
“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”
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John C. Maxwell
“An invasion of armies can be resisted, but not an invasion of ideas.”
―
John C. Maxwell
