“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“part of the parenting process is helping children understand that they are not the center of the universe.”
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John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
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John C. Maxwell
“En lugar de compararse con otros, enfóquese en ser lo mejor que pueda ser.”
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John C. Maxwell
“Major barriers to successful planning are fear of change, ignorance, uncertainty about the future, and lack of imagination.”
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John C. Maxwell
“If we despise the position we have, it may be because of what I call “destination disease,” which can also be called the greener grass syndrome. If we focus on being some other place because we think it’s better, then we will neither enjoy where we are nor do what we must to succeed.
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John C. Maxwell
“You cannot always control what happens to you, but you can control what happens in you.”
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John C. Maxwell
“Life lived for tomorrow will always be a day away from being realized.”
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John C. Maxwell
“People tend to become what the most important people in their lives think they will become.”
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John C. Maxwell
“Good leaders ask great questions that inspire others to dream more, think more, learn more, do more, and become more.”
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John C. Maxwell
“The longer you wait to do something you should do now, the greater the odds that you will never actually do it.”
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John C. Maxwell
“V. Gilbert Beers says, “A person of integrity is one who has established a system of values against which all of life is judged.” Integrity is not what we do so much as who we are. And who we are, in turn, determines what we do.
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John C. Maxwell
