“distinct vision, a precise plan, plenty of resources, and incredible leadership, but if you don’t have the right people, you’re not going to get anywhere.”
―
John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior. Your self-image will reflect who you are, not how you’re treated by others. You will not be riding an emotional roller roaster. This type of stability will have a tremendous effect on how you feel toward and deal with others. The key to successful relationships really gets down to responsibility. I am responsible for how I treat others. I may not be responsible for how they treat me, but I am responsible for my reaction to those who are difficult. I can’t choose how you’ll treat me, but I can choose how I will respond to you.”
―
John C. Maxwell
People buy into the leader before they buy into the plan.”
―
John C. Maxwell
“If the only tool you have is a hammer, you tend to see every problem as a nail.”
―
John C. Maxwell
“The greatest obstacle to discovery is not ignorance. It is the illusion of knowledge.”
―
John C. Maxwell
“la persona que sabe cómo, siempre tendrá un trabajo, pero la persona que sabe por qué siempre será el jefe.”
―
John C. Maxwell
“People don’t remember what we think is important; they remember what they think is important.”
―
John C. Maxwell
“The larger the group, the simpler the communication needs to be.”
―
John C. Maxwell
“A teacher affects eternity; he can never tell where his influence stops.”
―
John C. Maxwell
“The measure of a leader is not the number of people who serve him but the number of people he serves.”
―
John C. Maxwell
“People can be in the same place sharing the same experience at the same time, but they can walk away from it having seen very different things.”
―
John C. Maxwell
