“Example is not the main thing in influencing others . . . it is the only thing.”

“You have not lived today until you have done something for someone who can never repay you.”

“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”

“If your perception of and response to failure were changed, what would you attempt to achieve?”

“Great people talk about ideas, average people talk about themselves, and small people talk about others”

“A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.”

“Managers work with processes—leaders work with people.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“part of the parenting process is helping children understand that they are not the center of the universe.”

“Believe in what you say. Then, live what you say. There is no greater credibility than conviction in action.”

“When you live each day with intentionality, there’s almost no limit to what you can do. You can transform yourself, your family, your community, and your nation. When enough people do that, they can change the world. When you intentionally use your everyday life to bring about positive change in the lives of others, you begin to live a life that matters.”

“He who seeks one thing, and but one, May hope to achieve it before life is done. But he who seeks all things wherever he goes Must reap around him in whatever he sows A harvest of barren regret.”

“Most good leaders want the perspective of people they trust.”

“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity”

“Don't let your learning lead to knowledge; let your learning lead to action.”