“as the challenge escalates, the need for teamwork elevates.”

“People don’t remember what we think is important; they remember what they think is important.”

“Experience alone isn’t a good enough teacher – evaluated experience is.”

“Everyone is important, but everyone isn’t equal. The person with greater experience, skill, and productivity in a given area is more important to the team in that area.”

“When you make a commitment, you create hope. When you keep a commitment, you create trust.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“One of the great ironies of life is that if you give up your life, you gain it. If you help others, you benefit. If you lose yourself, you find yourself.”

“The more you do to go beyond words, the greater the chance you will connect with people.”

“People dont care what you know until they know what you care”

“V. Gilbert Beers says, “A person of integrity is one who has established a system of values against which all of life is judged.” Integrity is not what we do so much as who we are. And who we are, in turn, determines what we do.

“I don’t know what your destiny will be, but one thing I know: The ones among you who will be really happy are those who have sought and found how to serve.” If you want to lead on the highest level, be willing to serve on the lowest.”

“There's a world of difference between a person who has a big problem and a person who makes a problem big.”

“Those things that hurt, instruct.”

“Instead of trying to be great, be part of something greater than yourself.”

“Failure isn't so bad if it doesn't attack the heart. Success is all right if it doesn't go to the head.”