“To become a 360-Degree Leader, you will have to pay a price. You will have to give up other opportunities in order to lead. You will have to sacrifice some personal goals for the sake of others. You will have to get out of your comfort zone and do things you’ve never done before. You will have to keep learning and growing when you don’t feel like it. You will have to repeatedly put others ahead of yourself. And if you desire to be a really good leader, you will have to do these things without fanfare or complaint.”

“Haga una lista de al menos cinco pero no más de diez metas.) Ahora identifique los que requerirán la participación o la cooperación de los demás. En estas actividades, su capacidad de liderazgo redundará en eficacia.

“The one thing you need to know about teamwork is that there is more than one thing you need to know about teamwork.”

“Cemetery communication: lots of people are out there, but nobody is listening.”

“The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at”

“No, none of these things are the key. When it comes right down to it, I know of only one factor that separates those who consistently shine from those who don't: The difference between average people and achieving people is their perception of and response to failure. Nothing else has the same kind of impact on people's ability to achieve and to accomplish whatever their minds and hearts desire.”

“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”

“The key to working smarter is knowing the difference between motion and direction. In the final analysis, results are what matter; attendance and activity don’t.”

“Holding a grudge is never positive or appropriate.”

“communication comes from the Latin word communis, meaning “common.” 

“The happiest people are those who have invested their time in others. The unhappiest people are those who wonder how the world is going to make them happy.”

“Think “tomorrow.” Make today’s efforts pay off tomorrow. Free the imagination. You are capable of more than you can imagine—so imagine the ultimate. Strive for lasting quality. “Good enough” never is. Have “stick-to-it-ivity.” Never, never, never give up. Have fun. You’re never truly a success until you enjoy what you are doing.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.”

“It's good to be out of your comfort zone. Just don't step out of your gift zone.”