“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Si usted sabe quién es, hace los cambios que debe para aprender y crecer, y luego da todo lo que tiene a sus sueños, puede lograr lo que su corazón desee.”
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John C. Maxwell
“No one can produce great things who is not thoroughly sincere in dealing with himself.”
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John C. Maxwell
“Successful people think differently than unsuccessful people.”
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John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
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John C. Maxwell
“There are two types of people in the business community: those who produce results and those who give you reasons why they didn’t.”
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John C. Maxwell
“If a man hasn’t discovered something he will die for, he isn’t fit to live.” —Martin Luther King Jr.”
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John C. Maxwell
“anyone can steer the ship, but it takes a leader to chart the course. Leaders who are good navigators are capable of taking their people just about anywhere.”
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John C. Maxwell
“Every time you speak to people, give them something to feel, something to remember, and something to do.”
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John C. Maxwell
“But the Law of Magnetism really is true: who you are is who you attract.”
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John C. Maxwell
“The number-one reason most people lose arguments is not because they’re wrong; it’s because they don’t know when to quit.”
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John C. Maxwell
“La experiencia no garantiza la credibilidad, pero motiva a las personas a dar la oportunidad de probar que se es capaz.”
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John C. Maxwell
“«Cuando uno hace que las personas se sientan seguras, importantes y apreciadas, no necesitan menospreciar a los demás para aparentar que ellas son mejores».”
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John C. Maxwell
“It may sound corny, but it's really true: people don't care how much you know until they know how much you care.”
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John C. Maxwell
“If you keep your mind active, regularly take on mental challenges, and continually think abuot the right things, you will develop the disciplined thinking that will help you with whatever you endeavor to do.”
―
John C. Maxwell
