“The greatest problem with communication is the illusion that it has been accomplished.”
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John C. Maxwell
“people knowledge is much more important than mere product knowledge.”
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John C. Maxwell
“Even the choicest words lose their power when they are used to overpower.”
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John C. Maxwell
“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“Have you ever had to communicate someone else’s vision? It’s very difficult to do, isn’t it?”
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John C. Maxwell
“Everybody on a championship team doesn’t get publicity, but everyone can say he’s a champion.”
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John C. Maxwell
“Leadership is more than management. Leadership is: • People more than projects • Movement more than maintenance • Art more than science • Intuition more than formula • Vision more than procedure • Risk more than caution • Action more than reaction • Relationships more than rules • Who you are more than what you do If you want to influence others, then you must learn to lead.”
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John C. Maxwell
“UCLA basketball coach John Wooden told players who scored to give a smile, wink, or nod to the player who gave them a good pass. “What if he’s not looking?” asked a team member. Wooden replied, “I guarantee he’ll look.” Everyone values encouragement and looks for it.”
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John C. Maxwell
“The actions of men are the best interpreters of their thoughts.”
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John C. Maxwell
“If you don’t design your own life plan, chances are you’ll fall into someone else’s plan. And guess what they may have planned for you? Not much.”
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John C. Maxwell
“If your perception of and response to failure were changed, what would you attempt to achieve?”
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John C. Maxwell
“It's not the position that makes the leader; it's the leader that makes the position. "
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John C. Maxwell
“I love the story of the salesman who sat looking through the window of a hotel restaurant. Outside raged a blinding snowstorm. “Do you think the roads will be clear enough in the morning to travel?” he asked his waiter. “That depends,” the waiter replied. “Are you on salary or commission?”
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John C. Maxwell
