“Coach John Wooden would not have asked, “Why is it so difficult to realize that others are more likely to listen to us if first we listen to them?”

“La mayor parte de las personas buscan la excepción en vez de ser excepcionales.”

“Se dice que un individuo puede vivir cuarenta días sin comida, cuatro días sin agua, cuatro minutos sin aire, pero solo cuatro segundos sin esperanza.”

“El poeta William Arthur Ward sugiere que la clave para el éxito es: Creer cuando otros dudan. Planificar mientras que los demás juegan. Estudiar cuando los demás duermen. Decidir cuando los demás postergan. Prepararse cuando los demás sueñan despiertos. Empezar cuando los demás lo dejan para otro día. Trabajar cuando los demás desean. Ahorrar cuando los demás desperdician. Escuchar cuando los demás hablan. Sonreír cuando los demás fruncen el ceño. Elogiar cuando los demás critican. Persistir cuando los demás se dan por vencidos.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“Success is achieved in inches, not miles.”

“A mistake is simply another way of doing things.”

“Being in power is like being a lady. If you have to tell people you are, you aren't."

“If you don’t know how to add to others, then you probably subtract by default.”

“when the real leader speaks, people listen. Leadership is influence-nothing more, nothing less.”

“ACCIDENTAL GROWTH INTENTIONAL GROWTH Plans to Start Tomorrow Insists on Starting Today Waits for Growth to Come Takes Complete Responsibility to Grow Learns Only from Mistakes Often Learns Before Mistakes Depends on Good Luck Relies on Hard Work Quits Early and Often Perseveres Long and Hard Falls into Bad Habits Fights for Good Habits Talks Big Follows Through Plays It Safe Takes Risks Thinks Like a Victim Thinks Like a Learner Relies on Talent Relies on Character Stops Learning after Graduation Never Stops Growing”

“Starting a business is like jumping out of an airplane without a parachute. In mid air, the entrepreneur begins building a parachute and hopes it opens before hitting the ground.”

“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”

“Your ultimate goal as a leader should be to work hard enough and strategically enough that you have more than enough to give and share with others.”

“distinct vision, a precise plan, plenty of resources, and incredible leadership, but if you don’t have the right people, you’re not going to get anywhere.”