“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“The best way to develop rational, well-balanced confidence is to go after a few victories immediately following a failure.”
―
John C. Maxwell
“God uses people who fail—'cause there aren't any other kind around.”
―
John C. Maxwell
“many people have produced great results who were not “qualified.”
―
John C. Maxwell
“believe leadership is servanthood. It’s my responsibility to make sure my people have what they need to succeed and get their work done.”
―
John C. Maxwell
“When people follow a leader because they have to, they will do only what they have to. People don’t give their best to leaders they like least. They give reluctant compliance, not commitment. They may give their hands but certainly not their heads or hearts.”
―
John C. Maxwell
“The reason most major goals are not achieved is that we spend our time doing second things first.”
―
John C. Maxwell
“There’s a difference between hearing people and listening to them.”
―
John C. Maxwell
“Realize that the guys who criticize will minimize the guys whose enterprise rises above the guys who criticize and minimize.”
―
John C. Maxwell
“A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit.”
―
John C. Maxwell
“Todo tiene su momento oportuno; hay un tiempo para todo lo que se hace bajo el cielo”
―
John C. Maxwell
“People who blame others for their failures never overcome them. They simply move from problem to problem. To reach your potential, you must continually improve yourself, and you can’t do that if you don’t take responsibility for your actions and learn from your mistakes.”
―
John C. Maxwell
“Think “tomorrow.” Make today’s efforts pay off tomorrow. Free the imagination. You are capable of more than you can imagine—so imagine the ultimate. Strive for lasting quality. “Good enough” never is. Have “stick-to-it-ivity.” Never, never, never give up. Have fun. You’re never truly a success until you enjoy what you are doing.”
―
John C. Maxwell
“Learning to write is learning to think. You don’t know anything clearly unless you can state it in writing.”
―
John C. Maxwell
“A leader is one who knows the way, goes the way, and shows the way.”
―
John C. Maxwell
