“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“A leader with confidence is a leader who brings out positive changes in people.”
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John C. Maxwell
“Learn to say 'no' to the good so you can say 'yes' to the best.”
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John C. Maxwell
“The bottom line in leadership isn't how far we advance ourselves but how far we advance others.”
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John C. Maxwell
“«Uno no puede enemistarse con las personas e influir en ellas al mismo tiempo».”
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John C. Maxwell
“Experience isn’t the best teacher—evaluated experience is.”
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John C. Maxwell
“We can change our whole life and the attitude of people around us simply by changing ourselves. —RUDOLF DREIKURS”
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John C. Maxwell
“No puedes ser el instrumento del cambio si no experimentas ese cambio por ti mismo.”
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John C. Maxwell
“If you are to become more sensitive, you must be willing to take a risk. Take the initiative to find a need and take action.”
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John C. Maxwell
“if you don't have peace, it isn't because someone took it from you; you gave it away. You cannot always control what happens to you, but you can control what happens in you.”
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John C. Maxwell
“Now therefore, fear the LORD, serve Him in sincerity and in truth, and put away the gods which your fathers served on the other side of the River and in Egypt. Serve the LORD! 15“And if it seems evil to you to serve the LORD, choose for yourselves this day whom you will serve, whether the gods”
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John C. Maxwell
“¡Es más fácil avanzar del fracaso al éxito que de las excusas al éxito!”
―
John C. Maxwell
