“Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Si usted sabe quién es, hace los cambios que debe para aprender y crecer, y luego da todo lo que tiene a sus sueños, puede lograr lo que su corazón desee.”
―
John C. Maxwell
“Experience isn’t the best teacher—evaluated experience is.”
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John C. Maxwell
“•Find someone to mentor. Once you reach a certain level in your leadership, the most valuable thing you have to give is yourself. Find someone to pour your life into. Then give him time and resources to become a better leader.”
―
John C. Maxwell
“When people respect you as a person, they admire you. When they respect you as a friend, they love you. When they respect you as a leader, they follow you.”
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John C. Maxwell
“You can’t take the team to the next level when you haven’t mastered the skills it takes to succeed on a personal level. It just doesn’t happen.”
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John C. Maxwell
“Successful people are good in four areas: relationships, equipping, attitude, and leadership
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John C. Maxwell
“Everyone is a leader because everyone influences someone.”
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John C. Maxwell
“Life’s greatest rewards come from your inner self, from the choices you make, from how you decide to live under whatever circumstances you find yourself in.”
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John C. Maxwell
“Leaders are effective because of who they are on the inside—in the qualities that make them up as people. And to go to the highest level of leadership, people have to develop these traits from the inside out.”
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John C. Maxwell
“¡Es más fácil avanzar del fracaso al éxito que de las excusas al éxito!”
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John C. Maxwell
“Few things build a person up like affirmation. According to Webster’s New World Dictionary, Third College Edition (Simon and Schuster, 1991),
the word affirm comes from ad firmare, which means “to make firm.” So when you affirm people, you make firm within them the things you see about them. Do that often enough, and the belief that solidifies within them will become stronger than the doubts they have about themselves.”
―
John C. Maxwell
“The difference between average people and achieving people is their perception of and response to failure.”
―
John C. Maxwell
